Chinook Heating And Air, nestled in the heart of Kennewick, stands out for its exceptional HVAC services. With a reputation for professionalism, punctuality, and quality, they've garnered a loyal customer base. Their technicians, like the commendable Antonio and Terence, are not only experts in their field but also exhibit unparalleled kindness and patience, even amidst playful pets and a barrage of customer questions. Whether it's a routine maintenance check, a thorough system diagnostic, or a new heat pump installation, Chinook's team is praised for their responsiveness and value. Customers like Monica Hatcher and Arlene Chinsky attest to the thoroughness and informative nature of the service, ensuring that every interaction leaves homeowners more informed and comfortable with their heating and cooling systems.
Chinook got my air conditioning fixed and I am sitting in a cool house. They did an excellent repair in a short time. Thank you, Claudette
- claudette bray - May 31, 2025
Quick, efficient, and friendly service.
- Richard Wilkinson - May 30, 2025
I always appreciate Chinook Heating and Air. I am on their maintenance plan and they take great care of my needs.
- Tami Smith - May 30, 2025
Excellent service performed by an excellent Technician.
- Lance Strickland - May 30, 2025
Technician arrived on time, was informative and professional. Another excellent experience with Chinook Heating.
- Steven Whatley - May 29, 2025
Technician arrived on time, was informative and professional. Another excellent experience with Chinook Heating.
- Steven Whatley - May 29, 2025
OMG what an experience. Julio was stellar. He calmed my fears that the "right now" heating and cooling people created. Did not need a new heat pump at the tune of $11,000. Julio was caring, listened to me, gave excellent explanations and was very respectful of an old couple who was out of our element. He was awesome. He needs a raise! The call office crew were very caring and rapid in getting us scheduled for repair. The next day. Can you imagine!! I will be using Chinook was all out heating and cooling of our house and my husbands business 7 mini splits. Thank you to all who made this experience wonderful. Bev and Dan Russell
- Beverly russell - May 29, 2025
Knowledgeable, efficient, friendly techs.
- Mike Kildall - May 29, 2025
Chinook got my air conditioning fixed and I am sitting in a cool house. They did an excellent repair in a short time. Thank you, Claudette
- claudette bray - May 28, 2025
Elias does a great job in communicating how everything is working and what needs to be done to keep the system running efficiently.
- Les Steward - May 28, 2025
Fast, efficient, and good preventative maintenance.
- Rita Winegardner - May 27, 2025
Julio completed semi annual maintenance on my system. The work performed went well but what was important to me is his explaination of what work was done and his responses to my many questions. Thank you Julio and Chinook...see you in the fall!
- Debbie Carlson - May 25, 2025
Problems with my HVAC system today. Called Chinook and surprising, they were able to find someone to check my system the same day as well as giving me an estimate. Office staff, and Terrence, the guy who came to my residence, are knowledgeable, professional, courteous, helpful and respectful. Cost to install a whole new HVAC unit is reasonable. Technicians will be coming over to install a new HVAC unit plus a new water heater next week. Will keep you updated after the installations!
- Sabela Butters - May 23, 2025
Chinook HVAC personnel do great work, are friendly, and really know what they are doing! Highly recommend their services!
- Craig Boyle - May 22, 2025
Chinook was able to come out the same day to diagnose our issue. Once diagnosed they were able to quickly complete the repair.
- kelly anderson - May 21, 2025
Victorino arrived at the scheduled time. He was friendly, helped us program our thermostat to the desired settings then proceeded to service our heat pump & furnace without being intrusive. He was efficient & professional. He was an excellent representative for Chinook Heating & Air. That is why we gave Victorino & the company a 5 star review.
- Margie Watson - May 16, 2025
Chinook came out for routine maintenance. They were polite, answered any questions I had. Inspected everything made sure everything was working properly and clean. Thank you for your hard work, Victorino. Truly appreciate it
- Sonia Wendt - May 16, 2025
Elias does a great job in communicating how everything is working and what needs to be done to keep the system running efficiently.
- Les Steward - May 13, 2025
I live in a house that 3 years old and unit was put in then. This year my AC hasn’t been working properly and I have called 5plus times and still having the same issue. All technicians have being saying it’s the compressor or the communication between compressor and computer. But when they turn off the unit and work on it then turn it on, it seem to reset it self and start working and few days later it wont turn on. And I have relaid that to the same them.
I was told that they finally came to conclusion that is my compressor and they will replace it. Which I was happy they found out the real issues and not we have a solution. I was unhappy about the cost. And mentioned I have a home warranty that I would like to double check and see if they would cover the cost because it was $2600(labor) chinook then did me a solid and said they would eat the cost because all the trouble have had this year with a NEW unit and one of the best unit. And I kept up with their service and am part of their programs for biannual services. That right there is why I will be staying with them as my ac company! Highly recommend.
- eric tellez - May 11, 2025
Technician was on time, very adept at his craft, and very personal. He was a very nice person with an outgoing personality, kind, made one feel at ease. I'd have him back every time I need service. I give him a 10+!
- Leon Pope - May 09, 2025
Your technician did an awesome job. He recommended future maintenance that we will have done at the fall tuneup.
- Jann Frye - May 07, 2025
Julio was professional, knowledgeable and courteous. Chinook always goes above and beyond for our HVAC needs.
- Zak O'Brien - May 05, 2025
Edwar and Marco did an excellent job with the vent cleaning . They were professional, thorough, and efficient from start to finish. They took the time to explain what they were doing, and everything was left spotless. I really appreciated their attention to detail and friendly attitude. Highly recommend their services—thank you, Edwar and Marco!
- Donna Bagley - May 02, 2025
Very responsive and excellent customer service. Going the extra mile from first contact to the actual installation. High quality product and knowledgeable staff. Crew is very respectful and friendly. I’m very impressed and pleased by their work and would highly recommend them.
- Suzanne Washington - May 01, 2025
Eric arrived today spot on time. And he gave me the insight of electric heating furnace helped to set up the schedule. He is quite knowledgeable and had great curtsy and polite
- STEVEN HATIA - Apr 30, 2025
- Lynn Child - Apr 29, 2025
Outstanding! Super knowledgeable and helpful!!👍👍
- bjhomer99 - Apr 23, 2025
They are still working on my fireplace. It’s had issues, but I’m confident Uriel De La Luz will fix it. I trust this company.
- Linda Fletcher - Apr 23, 2025
We received a text telling us our technician was on his way and he arrived when expected. Julio was very thorough in his work and explained clearly everything that was done. Chinook has always been very responsive to our HVAC needs.
- Anne Thompson - Apr 22, 2025
Bobby and Marco arrived at our house at the appointment time. They were very friendly, very knowledgeable, and were able to take care of the repairs that we had. They were both professional.
They repaired, what was needed, and even found something that we had not noted and repaired that. I am very happy with Chinook service.
- Dawn Beals - Apr 18, 2025
Excellent communication by the Tech. Tech was on time. Tech was Extremely polite. The cost came in lower than anticipated. Extremely happy with this experience and will recommend Chinook to all my friends and family.
- Kevin Pangle - Apr 18, 2025
Excellent communication by the Tech. Tech was on time. Tech was Extremely polite. The cost came in lower than anticipated. Extremely happy with this experience and will recommend Chinook to all my friends and family.
- Kevin Pangle - Apr 18, 2025
Andy was awesome. Very helpful in explaining everything and took good care of us. Thanks!
- George Kip - Apr 17, 2025
- Patrick Donohue - Apr 17, 2025
Their communication is great & the technician was very timely & efficient. I highly recommend Chinook Heating & Air!
- Michelle Follett - Apr 17, 2025
Our service guy was prompt and very friendly , he did an excellent job ! 👏
- Roger Lowery - Apr 16, 2025
Antonio Guajardo was the best technician ever! He went the extra mile to ensure my system keeps working at its best for as long as possible.
- Cathy Hinze - Apr 16, 2025
Knowledgeable, efficient, friendly tech.
- Mike Kildall - Apr 16, 2025
Edwardo answered all my questions with expert advice. He was very patient and kind.
- Forrest Hopkins - Apr 16, 2025
Five stars for today. The tech that came to diagnose the unit was fast, efficient and explained things without being arrogant or condescending. Something that’s no longer a given in customer service.
- Jennifer Hamlin - Apr 16, 2025
Excellent
- JO ANN Crawford - Apr 14, 2025
Always super nice when they come and we never feel like they are trying to sell us stuff we don’t need!
- Angela Huber - Apr 14, 2025
- Scott Martin - Apr 10, 2025
The service tech showed up before scheduled start and got right to work. They were professional and quick. I’d rec them to anyone!
- Chris Cisneros - Apr 09, 2025
Andres came early and went right to work. Bonus was he spoke Spanish. Got the job done. Was courteous and polite. Chinook is the best!!
- Judy Schubert - Apr 08, 2025
They were prompt and fixed the HVAC problem quickly.
- Neil Rawlins - Apr 07, 2025
Chinook was responsive when our heat went out and had a technician out same day. Julio is so knowledgeable about the systems and thorough- he’s courteous and explains what he is doing along the way. I highly recommend Chinookand would ask for Julio.
- Kathleen Cooper - Apr 04, 2025
The worker researched a problem that had shut down our HVAC system. Edwardo arrived on schedule and fixed the problem. Thank you for a job well done. I recommend Chinook HVAC.
- Kelly McBride - Apr 04, 2025
The technician was very efficient and did excellent work. He also explained the problem in a very clear manner. He answered my questions thoroughly and pleasantly.
- James Cheadle - Apr 02, 2025
Very pleased with technical services. Tech quite knowledgeable and courteous. Andy is the best!! Always a pleasure to welcome your techs. I appreciate their professionalism and courtesy.
- Thomas Powell - Apr 02, 2025
Professional, friendly, and knowledgeable service provided by the Chinook Tech Andres. Thank you for delivering great service and a quality job as always.
- Teresa Schlotman - Apr 02, 2025
- Gina Rief - Apr 02, 2025
We just had our annual seasonal service completed by Andres. He was awesome. Very clean, polite and knowledgeable of his craft. Would definitely recommend him and Chinook to anyone.
- Damian Signorelli - Mar 31, 2025
Very pleased with technical services. Tech quite knowledgeable and courteous. Andy is the best!! Always a pleasure to welcome your techs. I appreciate their professionalism and courtesy.
- Thomas Powell - Mar 28, 2025
They thoroughly checked out our system and made sure everything was operating properly. We have a maintenance contract with them and it keeps things working and serviced.
March 2025- Henry did a great job checking and cleaning our system. He made some adjustments to our thermostats that should help reduce the winter bill spikes.
- S McInnis - Mar 26, 2025
They did an AWESOME JOB! They were early 7:30am, which was good because it got hotter as the day went on! They were polite, efficient, & I’m very happy😃They came highly recommended & didn’t disappoint!! My friend called them on Saturday, & Monday morning they reached out to me😃I will absolutely tell friends & family what great service I received!! Thank you Alfa & the two men who put my unit in!!🙏😁
- Becky Vandergriff - Mar 26, 2025
CHRISTIAN was great when he serviced my new furnace and heatpump. Thanks so much.
- Marty Wright - Mar 24, 2025
Henry was great. Super knowledgeable, friendly, and professional. Highly recommended.
- Jason Bjorgo - Mar 20, 2025
Technician was thorough and let me know when he found a repair that was needed. He checked the history of my system to assure that everything was doing well.
- Karen Miller - Mar 20, 2025
Christian did an awesome and very thorough check on my heating and ac system today. He cleaned the heat pump and checked the filters and coolant levels. Very helpful and took time to answer all my questions. I always get great service with Chinook!
- Sandy Aronson - Mar 19, 2025
Excellent service!
- Jill Neeley - Mar 19, 2025
Victorino was knowledgeable, timely and very helpful. Could not ask for a better technician. Thank you Victorino!
- Kathleen Cooper - Mar 19, 2025
Our heat pump was very loud the first time we used it. Antonio came to look at it and discovered a grate wasn’t tightened down. He was also kind enough to answer my questions regarding the fresh air system. I can’t express enough how polite and helpful he was. I really appreciate his kindness.
- Kris Hanoff - Mar 14, 2025
- Adam Casey - Mar 14, 2025
Our heat pump was very loud the first time we used it. Antonio came to look at it and discovered a grate wasn’t tightened down. He was also kind enough to answer my questions regarding the fresh air system. I can’t express enough how polite and helpful he was. I really appreciate his kindness.
- Kris Hanoff - Mar 13, 2025
I called this am with issue & they had a repair tch there by 5:15pm. Victor was knowledgeable and quickly fixed freon leak issue. Disappointed that we had just had our routine system serviced 1 mo ago by a different tech.
- Robin Madison - Mar 12, 2025
- Philip Heffner - Mar 12, 2025
Andy was great! Professional, friendly, explained everything, efficient. Thanks
- Debra Webster - Mar 12, 2025
Very professional
- Dule Mehic - Mar 08, 2025
Andy was prompt, worked quickly, and communicated his findings in a professional, yet friendly way. Well done. Thank you.
- James Keene - Mar 08, 2025
Abe serviced our heating and cooling systems. A very nice and professional young man. Chinook is the only company we would call.
- Jeff Curtis - Mar 05, 2025
Very professional and courteous on keeping the house clean. Knowledgeable and willing to help out with side questions or issues immediately. Carlos has been an excellent tech over the last year.
- Edward Clark - Feb 28, 2025
Was taking care of my daughters home, went in the garage and smelled a gas leak coming from the furnace. I called cascade natural gas and they immediately came out, they checked it out and told me it was coming from a large valve on the furnace. They red tagged it, told me do not turn on gas gas until I got it fixed. I called Chinook Heating and told them the situation and they immediately sent someone. I told them where the gas company found the leak. He insisted on doing his own diagnosis, he found a leak on a fitting. I was skeptical because of what I was told previously. He tighten the fitting, he rechecked and said said it was fixed. Chinook had every opportunity to give me a large bill but they were very honest. I highly recommend Chinook for heating repair, they are honest, very reasonable and the gentleman that came out was very professional. Great job!!!
- jim toroni - Feb 28, 2025
We replaced our heat pump in 2018, and sought quotes from at least six local companies. I also got a lot of help with research from a cousin who owns an HVAC company elsewhere. Chinook provided by far the best price and were the most professional of any of the companies we spoke with. I think we saved $4k going with Chinook compared with the next highest quote. The owner spent time with us at our house talking about our needs and best options. We have been really happy with the new system. Their annual maintenance program is very affordable. We have had one issue since install and the service guy was out to help us within a half hour of our call. I could not ask for or hope for a better and more professional company.
Just a follow-up. Chinook techs are always professional and friendly! We appreciate the twice-yearly service!
Feb 2025: Another follow up. We had a sudden failure of a transformer on our unit today, and Eduardo spent about 3 hours this evening troubleshooting the failure and making arrangements for completing the repair tomorrow! Great customer service as always! Really good that there is 24 hours coverage for emergency service.
- LC Dukes - Feb 26, 2025
Was great. Was very good about checking everything out. He cleaned out the soot so the pilot light would stay on. Friendly and capable.
- Roger Anglesey - Feb 24, 2025
Our technician Victor was professional and answered all our questions. He was on time and the service was through and complete very quickly. We highly recommend them for any service
- Laurie Stover - Feb 20, 2025
Very good job Edgar.
- Reynaldo Reonal - Feb 20, 2025
Wonderful, professional. Thank you ! You are so thorough and a pleasure to meet. God bless you and your family, this company has a the best employees. I thank you so much!
- Robin Jackson - Feb 20, 2025
Awesome, professional and helpful. Every time
- david whitney - Feb 20, 2025
Awesome
- Jim Doyle - Feb 14, 2025
Awesome, professional and helpful. Every time
- david whitney - Feb 13, 2025
Had an error code indicated on my HVAC unit that prevented my heat pump from operating. The technician methodically troubleshot the problem and diagnosed the problem. Very courteous gentleman ( Julio).
- Paul Inserra - Feb 12, 2025
Always punctual, courteous and outstanding work. Andres is the BEST! He is superior at his craft, A+ employee.
- Shari Scharnhorst - Feb 12, 2025
I have signed up for the maintenance program. And they have been amazing at performing the standard checks. Our service person Victorino is great. Very friendly, thorough and on time.
- Mark Sluss - Feb 08, 2025
They come out quickly and always work hard to resolve my issues
- Ann Frisco - Feb 04, 2025
Everything went great! The tech showed up when expected and was very professional and courteous. See you guys in 6 mos!
- The Greens - Feb 04, 2025
Julio, arrived on time, and was courteous. Made sure that my filters and batteries on my thermostat were changed. Great service thank you.
- Elizabeth Carrasco - Feb 04, 2025
Very professional and efficient. Victorino is a pleasure to talk to and very knowledgeable
- darrell stultz - Feb 04, 2025
We replaced our heat pump in 2018, and sought quotes from at least six local companies. I also got a lot of help with research from a cousin who owns an HVAC company elsewhere. Chinook provided by far the best price and were the most professional of any of the companies we spoke with. I think we saved $4k going with Chinook compared with the next highest quote. The owner spent time with us at our house talking about our needs and best options. We have been really happy with the new system. Their annual maintenance program is very affordable. We have had one issue since install and the service guy was out to help us within a half hour of our call. I could not ask for or hope for a better and more professional company.
Just a follow-up. Chinook techs are always professional and friendly! We appreciate the twice-yearly service!
- LC Dukes - Jan 31, 2025
Victorino was knowledgeable, timely and very helpful. Could not ask for a better technician. Thank you Victorino!
- Kathleen Cooper - Jan 31, 2025
Very helpful to me and knew what he was talking about !
- Renee Murray - Jan 31, 2025
The gentlemen that came to our house was professional, competent, explained everything in detail and made sure we understood what was said and answered our questions. He could not have been more gracious.
- Dawn Beals - Jan 30, 2025
The worker researched a problem that had shut down our HVAC system a few times. Henry arrived on schedule and installed the new part and has not failed since he fixed the problem. Thank you for a job well done. I recommend Chinook HVAC.
- Kelly McBride - Jan 28, 2025
Eduardo did a great job for us today!
- Randall Kemman - Jan 21, 2025
Wonderful, professional. Thank you ! You are so thorough and a pleasure to meet. God bless you and your family, this company has a the best employees. I thank you so much!
- Robin Jackson - Jan 20, 2025
Andres was very professional and respectful. Have used this company for a number of years. Highly recommend. I appreciate geting their reminder when our service is due.
- Bonnie Crume - Jan 20, 2025
1/15/2025 at 5:45 p.m., I called Chinook Heating because my HVAC system quit working. A technician arrived at 7:45. He quickly diagnosed that the problem was caused by an electrical short. At 8:30, the problem was fixed and my heat was on again. He waited for about 15' to make sure it was going to be okay before he left. Chinook was amazing in both the speed and the effectiveness of their response.
- David Hevel - Jan 17, 2025
Prompt, professional & very helpful!
- Anne Farrington - Jan 16, 2025
Our technician Christian was great! Did a thorough evaluation of our issue and solved the problem. Also identified another possible issue regarding building containment of furnace that he will discuss with his boss and let us know if anything needs to be done. Appreciate him going the extra step that most technicians would most likely of overlooked or disregarded.
- Kristin Schuster - Jan 16, 2025
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Chinook Heating And Air | 303 n Belfair ct, Kennewick WA 99336, United States