Chinook Heating And Air, nestled in the heart of Kennewick, stands out for its exceptional HVAC services. With a reputation for professionalism, punctuality, and quality, they've garnered a loyal customer base. Their technicians, like the commendable Antonio and Terence, are not only experts in their field but also exhibit unparalleled kindness and patience, even amidst playful pets and a barrage of customer questions. Whether it's a routine maintenance check, a thorough system diagnostic, or a new heat pump installation, Chinook's team is praised for their responsiveness and value. Customers like Monica Hatcher and Arlene Chinsky attest to the thoroughness and informative nature of the service, ensuring that every interaction leaves homeowners more informed and comfortable with their heating and cooling systems.
Our technician Victor was professional and answered all our questions. He was on time and the service was through and complete very quickly. We highly recommend them for any service
- Laurie Stover - Feb 20, 2025
Very good job Edgar.
- Reynaldo Reonal - Feb 20, 2025
Wonderful, professional. Thank you ! You are so thorough and a pleasure to meet. God bless you and your family, this company has a the best employees. I thank you so much!
- Robin Jackson - Feb 20, 2025
Awesome, professional and helpful. Every time
- david whitney - Feb 20, 2025
Awesome
- Jim Doyle - Feb 14, 2025
Awesome, professional and helpful. Every time
- david whitney - Feb 13, 2025
Had an error code indicated on my HVAC unit that prevented my heat pump from operating. The technician methodically troubleshot the problem and diagnosed the problem. Very courteous gentleman ( Julio).
- Paul Inserra - Feb 12, 2025
Always punctual, courteous and outstanding work. Andres is the BEST! He is superior at his craft, A+ employee.
- Shari Scharnhorst - Feb 12, 2025
I have signed up for the maintenance program. And they have been amazing at performing the standard checks. Our service person Victorino is great. Very friendly, thorough and on time.
- Mark Sluss - Feb 08, 2025
They come out quickly and always work hard to resolve my issues
- Ann Frisco - Feb 04, 2025
Everything went great! The tech showed up when expected and was very professional and courteous. See you guys in 6 mos!
- The Greens - Feb 04, 2025
Julio, arrived on time, and was courteous. Made sure that my filters and batteries on my thermostat were changed. Great service thank you.
- Elizabeth Carrasco - Feb 04, 2025
Very professional and efficient. Victorino is a pleasure to talk to and very knowledgeable
- darrell stultz - Feb 04, 2025
We replaced our heat pump in 2018, and sought quotes from at least six local companies. I also got a lot of help with research from a cousin who owns an HVAC company elsewhere. Chinook provided by far the best price and were the most professional of any of the companies we spoke with. I think we saved $4k going with Chinook compared with the next highest quote. The owner spent time with us at our house talking about our needs and best options. We have been really happy with the new system. Their annual maintenance program is very affordable. We have had one issue since install and the service guy was out to help us within a half hour of our call. I could not ask for or hope for a better and more professional company.
Just a follow-up. Chinook techs are always professional and friendly! We appreciate the twice-yearly service!
- LC Dukes - Jan 31, 2025
Victorino was knowledgeable, timely and very helpful. Could not ask for a better technician. Thank you Victorino!
- Kathleen Cooper - Jan 31, 2025
Very helpful to me and knew what he was talking about !
- Renee Murray - Jan 31, 2025
The gentlemen that came to our house was professional, competent, explained everything in detail and made sure we understood what was said and answered our questions. He could not have been more gracious.
- Dawn Beals - Jan 30, 2025
The worker researched a problem that had shut down our HVAC system a few times. Henry arrived on schedule and installed the new part and has not failed since he fixed the problem. Thank you for a job well done. I recommend Chinook HVAC.
- Kelly McBride - Jan 28, 2025
Eduardo did a great job for us today!
- Randall Kemman - Jan 21, 2025
Wonderful, professional. Thank you ! You are so thorough and a pleasure to meet. God bless you and your family, this company has a the best employees. I thank you so much!
- Robin Jackson - Jan 20, 2025
Andres was very professional and respectful. Have used this company for a number of years. Highly recommend. I appreciate geting their reminder when our service is due.
- Bonnie Crume - Jan 20, 2025
1/15/2025 at 5:45 p.m., I called Chinook Heating because my HVAC system quit working. A technician arrived at 7:45. He quickly diagnosed that the problem was caused by an electrical short. At 8:30, the problem was fixed and my heat was on again. He waited for about 15' to make sure it was going to be okay before he left. Chinook was amazing in both the speed and the effectiveness of their response.
- David Hevel - Jan 17, 2025
Prompt, professional & very helpful!
- Anne Farrington - Jan 16, 2025
Our technician Christian was great! Did a thorough evaluation of our issue and solved the problem. Also identified another possible issue regarding building containment of furnace that he will discuss with his boss and let us know if anything needs to be done. Appreciate him going the extra step that most technicians would most likely of overlooked or disregarded.
- Kristin Schuster - Jan 16, 2025
Excellent service
- Carolyn Dobie - Jan 14, 2025
Great service today. Not rushed and very helpful!
- Vicky Whinnery - Jan 11, 2025
Chinook & the tech quickly & competently took care of our heating loss. Also, recommended surge protectors to avoid future power loss problems.
- Ed Bender - Jan 08, 2025
Henry arrived on time with all his tools.
Quickly changed out my filter and tested the equipment inside and out.
Answered my questions and wrote
Up suggested future repair. Awesome.
- Marjorie Kaspar - Jan 03, 2025
Since moving into our rental, we have been contracted with Chinook. Every single time we have been given flexible scheduling options, polite office staff, text message reminders and updates throughout our visit and on top of that, they have sent the same Tech, Andres, out to our home each time. I love that they keep the same technician because he truly gets to know our equipment and knows where everything is each time. Andres follows procedures to a T and is very professional, kind and knowledgeable. They don’t try to upsell us for things we don’t need but are more than willing to explain things that could benefit us. Todays visit I inquired about getting a dryer vent cleaning done and rather than him tell me to call the office, he assured me they will get our landlord the quote and immediately jumped at the chance to gather pictures so they could properly bid the work. I come from Campbell & Company and so I know how critical and valuable it is to have photos taken to prevent multiple trips out and wrong pricing given. I am always impressed with Chinook.
- Kim Willis - Jan 02, 2025
Julio came to evaluate my new heat pump. He was professional, knowledgeable & efficient finding a few problems. I'm encouraged that my pump will function better. I intend to use him in the future for continuity & care. Anne
- Anne Farrington - Dec 30, 2024
Muchas gracias por el servicio que brindan,excelente !!!
- Adelina Ramirez - Dec 20, 2024
Great customer service. Everyone I talk to as well as the techs that came out. Definitely recommend.
- Jaymee Elliott - Dec 17, 2024
On time, friendly, and knowledgeable. Glad I went with Chinook for our mini split installation and maintenance.
- Nathan Williams - Dec 16, 2024
Eduardo did a great job diagnosing and getting our system back to peak performance! We have used Chinook for a long time and they are always personable, helpful, and timely.
- Richard Pagh - Dec 13, 2024
Reminders about services or timely, but not overwhelming a number. The technicians are always professional. They outline any recommendations, but are not pushy about whether you choose to follow the recommendations at that time.
- Joan Barrios Beverlin - Dec 09, 2024
I had two technicians come for a general maintainable of my central air & heat. I m very sensitive to dust & told them I got alot inside from my air conditioner. They made a thorough check and found a hole & fixed it & offered me some other solutions. They were professional & very attentive. I highly recommend Terrance & Andy
Anne F.
- Anne Farrington - Dec 02, 2024
Great service! The past couple times they have come out, I have had great service and very professional. Concerns resolved within timely manner.
- Biridiana Martinez - Dec 02, 2024
Greta service. I had an urgent issue with my heating system and they were able to send a technician right away to fix the issue. Very pleased.
- Juan Mendez - Nov 21, 2024
Justin with Chinook Heating & Air arrived on time. He gave us the best service of all the times we’ve had our unit serviced. He thoroughly cleaned & checked our settings explaining how to get the best performance from the heat & a/c. We have noticed a huge improvement since this maintenance service. That’s why we gave Justin the 5 star rating.
- Margie Watson - Nov 21, 2024
I loved Terence. Very professional and efficient. Best of all he fixed my fireplace!!! I would highly recommend Chinook Heating and Air. I also loved Andre’s from yesterday he worked very hard and did as much as could with what he had. Thank you to both gentlemen.
- Christina Dammarell - Nov 21, 2024
I loved Terence. Very professional and efficient. Best of all he fixed my fireplace!!! I would highly recommend Chinook Heating and Air. I also loved Andre’s from yesterday he worked very hard and did as much as could with what he had. Thank you to both gentlemen.
- Christina Dammarell - Nov 19, 2024
Very knowledgable and through
- Denise Romkee - Nov 16, 2024
- Audrey Manley - Nov 13, 2024
They came rather quickly on a Saturday. Extremely professional, explained everything thoroughly. Excellent customer service.
- Sharon Loos - Nov 10, 2024
Twice in a row you did not show up as scheduled with, well, I will try and be nice. No excuse but just very bad scheduling. The first time you blamed the technician the second time you just booked it on Thursday when you told us Wednesday. The first time I had to leave early from work to meet the technician that never showed. The second time my wife and I were both off work so we made sure we were home for our 12:00 pm to 2:00 pm window. At about 1:45 my wife called and you realized your mistake. So we waited another hour until you got a tech here. That was 3 hours out of our day and then an hour and a half for the service. Christian, the man that came out was outstanding though. Super polite and obviously knew what he was doing. The only saving grace for this outfit. They need to get their scheduling thing figured out. Just awful
- John Beaunaux - Nov 09, 2024
Easy to work with. Great customer service.
- Rebecca - Nov 07, 2024
- Karen Hollenberg - Nov 07, 2024
Terrence has helped me in the past. He is polite, hard working and professional, listens carefully and explains the process. He provides feedback and recommendations clearly and concisely. A pleasure to work with
- Evan Rosenberg - Oct 30, 2024
Excellent
- JO ANN Crawford - Oct 25, 2024
- Jason Bjorgo - Oct 23, 2024
Our serviceman, Christian, was very thorough, thoughtful and efficient.
- Carolyn - Oct 22, 2024
Victor was my service person and he was timely and helpful. Thank you for continued friendly service.
- Susan Shugart - Oct 18, 2024
Christian did a wonderful job today. He inspected, cleaned, & repaired my gas fireplace. He answered all my questions politely & showed me how to do some tasks I wanted to be able to handle in the future. Great job!
- Debra - Oct 15, 2024
Eduardo was great when he serviced my new furnace and heatpump. He also installed my Nest Thermostat. Thanks so much.
- Marty Wright - Oct 11, 2024
Eduardo was great when he serviced my new furnace and heatpump. He also installed my Nest Thermostat. Thanks so much.
- Marty Wright - Oct 10, 2024
Victor excellent technician. he took the time to answer my questions and explain everything to me in detail. I appreciate that.. that’s what customer service is all about
- Duane Ludwig - Oct 09, 2024
Eduardo showed up today not only on time but early and done an exceptional job On both my AC in my heat system for its yearly maintenance for summer schedule. We’ve always had great luck using Chinook the people they hire are always very considerate friendly and complete. Thanks again.
Ron B
Richland
- ron bouslaugh - Oct 07, 2024
The two technicians l had were absolutely informative and helpful they were the best they took the worry off my mind
- Alfred Schrank - Oct 05, 2024
They thoroughly checked out our system and made sure everything was operating properly. We have a maintenance contract with them and it keeps things working and serviced.
- S McInnis - Oct 04, 2024
We loved our service today! They were so friendly and took care of everything for me so I didn’t have to worry about a thing. The service tech, Victorino, was punctual in arriving and I loved the text messages I got from chinook with arrival info. Victorino commented that he enjoys working for Chinook and that Dave and Cole are great owners that treat him with respect 👏
- Karri Stoker - Oct 02, 2024
- Jill Neeley - Oct 02, 2024
He was very pleasant and seemed to be quite thorough. He changed the filter and left everything clean and in place.
- Jim Wagner - Oct 01, 2024
Terence was very helpful as he was doing his work.he walked me through what he was actually doing instead of just doing the job and tell me this is what you owe. Very helpful thank you Terence I will definitely recommend you to all my family members and friends
- Bryan Kukes - Sep 24, 2024
Terrence and Justin came to do our initial free tune up and they were very thorough, professional and friendly. Would recommend Chinook.
- Malissa Opatz - Sep 10, 2024
Julio was very professional and showed up with a great attitude and wanted to insure me he would figure out the problem and fix it. He checked everything out and found what others had missed. Water pan was not level. He fixed it and water is now flowing to the drain.
Thank you Julio! Great problem solving.
- Toni Dahlin - Sep 09, 2024
I had the privilege to have Julio as my technician. He was very knowledgeable and he fixed my AC problem quickly! Thank you!
- Nate Flemens - Sep 05, 2024
Very good job Abraham!
- Reynaldo Reonal - Sep 04, 2024
Henry was so nice. He did a really good job. He was polite and really efficient.
- Cheri Campbell - Aug 30, 2024
Julio C with Chinook is excellent. Professional, thorough, and explained clearly all work completed.
- J W - Aug 29, 2024
Thank you to Andres. He was prompt, on time and extremely professional. We does a very good job.
- Margo McClellan - Aug 29, 2024
Wonderful, professional. Thank you Ediberto, you are so thorough and a pleasure to meet. God bless you and your family, this company has a gem!
- Robin Jackson - Aug 27, 2024
Edwardo was very quiet. My dogs didn’t notice he was in the house. He did the cleaning very well and found a capacitor that needed replacing. Better now than when it’s below zero.
- Forrest Hopkins - Aug 27, 2024
Always punctual, courteous and outstanding work.
- Shari Scharnhorst - Aug 26, 2024
- Isabel Cardenas - Aug 23, 2024
- Sheri Smith - Aug 22, 2024
Julio diagnosed our AC problem immediately, then verified, then checked other key components as well. He laid out our repair options and costs clearly. Repair was performed quickly. Dogs and humans are cool and happy again!
- Brian E. Zorn - Aug 22, 2024
Julio diagnosed our AC problem immediately, then verified, then checked other key components as well. He laid out our repair options and costs clearly. Repair was performed quickly. Dogs and humans are cool and happy again!
- Brian E. Zorn - Aug 22, 2024
Julio was friendly, considerate, explained the problem well without talking down to my wife and I. Then corrected the issue quickly and offered reasonable and actionable suggestions to prevent reoccurrence
- Stan McCue - Aug 21, 2024
- Diane Ziegler - Aug 20, 2024
Julio did a great job! He gave me a complete run down on my system. Showed me real time numbers of my system operation. Gave me all the options from a simple part to fix immediate problem, to other options to prevent future breakdowns and tune up options. He presented himself well and looked professional.
- Matthew Worman - Aug 20, 2024
Great service, timely response
- Jeffery Kuether-Ulberg - Aug 16, 2024
When he arrived ~ finally! ~ was excellent. No problems in any way with his service and help. BUT we were scheduled to be service between 12 and 2 and he arrive at 4:45. I had major surgery recently and so it made it particularly difficult. Your service over the last four years has been nothing but excellent so will always use you in the future.
- laurie flippen - Aug 15, 2024
Carlos was very efficient, professional, and provided excellent customer service.
- Mona Hernandez - Aug 15, 2024
- Swazi Swazi - Aug 14, 2024
Christian showed up on time and very polite and knew his job. He was very proficient and made short work of the AC tune up.
- MrSemperfi13711 - Aug 13, 2024
Being able to call after hours and talk to a real person is invaluable. Our system was acting up and shutting itself off and Chinook was able to get a tech out first thing in the AM. Terence arrived in the AM and was able to find the problem in short order. He was very professional and personable which was much appreciated.
- GD119 - Aug 12, 2024
Victorino did a great job of checking the components on our heat pump system. He was very thorough and explained anything that needed or would soon need our attention. He was also very personable and professional.
- Shelley Magleby - Aug 08, 2024
Heribierto is awesome. He quickly diagnosed the problem (system not being set up properly a year ago) and fixed all the issues. Very personable and professional. Even diagnosed the thermostat problem and corrected that too. Great work!!!
- Scott Ostler - Aug 07, 2024
Julio did a great job! He gave me a complete run down on my system. Showed me real time numbers of my system operation. Gave me all the options from a simple part to fix immediate problem, to other options to prevent future breakdowns and tune up options. He presented himself well and looked professional.
- Matthew Worman - Aug 06, 2024
Julio did a great job! He gave me a complete run down on my system. Showed me real time numbers of my system operation. Gave me all the options from a simple part to fix immediate problem, to other options to prevent future breakdowns and tune up options. He presented himself well and looked professional.
- Matthew Worman - Aug 06, 2024
Our AC stopped working this week, and Chinook provided same day service to diagnose the issue. Even though many customers are needing support due to high temps, they were able to fix the issue next day. Special shout out to Julio for awesome customer service, great work, and talking through resolution details step by step. I'd highly recommend Chinook for all of your heating and air conditioning needs!
- Evan Derrick - Jul 31, 2024
He did a thorough job in a timely manner. He was friendly and courteous. He didn't leave a mess. He explained what needed to be done.
- Marie Boles - Jul 31, 2024
Terence came out to fix our a/c and had us going in Lea then one hour. Very knowledgeable and professional
- Andy Peters - Jul 23, 2024
- Nick Nicholson - Jul 23, 2024
Good service and quick response.
- Jennifer Yao - Jul 21, 2024
Henry was super helpful as always on time knowledgeable and super helpful with answering all my questions chinook has my business because of Henry.
- Brad 93 - Jul 16, 2024
Christian did a great job while he was here! Very nice and informative and let us know everything he was doing. Let us know about the two capacitors that needed to be changed out and their price. Explain to us the program that we bought from you to come out and service our heater air conditioner twice a year and we bought it! Thank you for having such a wonderful employee! Randy Kemman.
- Randall Kemman - Jul 16, 2024
Chinook answered my call after hours and attempted to troubleshoot over the phone. The tech had an idea of what the problem/solution might be, but they did not have staffing available that evening. But, they had a technician to our house by 9am the next morning. This technician was also very professional and communicated thoroughly. His assessment was the same as the one the night before, and he had it fixed in an hour!
- Gary Bradley - Jul 16, 2024
Henry showed up late on Saturday to rescue us from an awful heat wave induced AC failure. Great service, went above and beyond to diagnose the problem and make sure we understood the proposed solution.
- Christopher Childers - Jul 14, 2024
I can’t say enough things about how awesome these guys are! From the kind person who booked me, to the tech who communicated his arrival time and everything along the way. He even was able to locate my warranty and get the cost of the part covered. Call them, they are great!
- Cori Morris - Jul 12, 2024
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Chinook Heating And Air | 303 n Belfair ct, Kennewick WA 99336, United States