Chinook Heating And Air, nestled in the heart of Kennewick, stands out for its exceptional HVAC services. With a reputation for professionalism, punctuality, and quality, they've garnered a loyal customer base. Their technicians, like the commendable Antonio and Terence, are not only experts in their field but also exhibit unparalleled kindness and patience, even amidst playful pets and a barrage of customer questions. Whether it's a routine maintenance check, a thorough system diagnostic, or a new heat pump installation, Chinook's team is praised for their responsiveness and value. Customers like Monica Hatcher and Arlene Chinsky attest to the thoroughness and informative nature of the service, ensuring that every interaction leaves homeowners more informed and comfortable with their heating and cooling systems.
I loved Terence. Very professional and efficient. Best of all he fixed my fireplace!!! I would highly recommend Chinook Heating and Air. I also loved Andre’s from yesterday he worked very hard and did as much as could with what he had. Thank you to both gentlemen.
- Christina Dammarell - Nov 19, 2024
Very knowledgable and through
- Denise Romkee - Nov 16, 2024
- Audrey Manley - Nov 13, 2024
They came rather quickly on a Saturday. Extremely professional, explained everything thoroughly. Excellent customer service.
- Sharon Loos - Nov 10, 2024
Twice in a row you did not show up as scheduled with, well, I will try and be nice. No excuse but just very bad scheduling. The first time you blamed the technician the second time you just booked it on Thursday when you told us Wednesday. The first time I had to leave early from work to meet the technician that never showed. The second time my wife and I were both off work so we made sure we were home for our 12:00 pm to 2:00 pm window. At about 1:45 my wife called and you realized your mistake. So we waited another hour until you got a tech here. That was 3 hours out of our day and then an hour and a half for the service. Christian, the man that came out was outstanding though. Super polite and obviously knew what he was doing. The only saving grace for this outfit. They need to get their scheduling thing figured out. Just awful
- John Beaunaux - Nov 09, 2024
Easy to work with. Great customer service.
- Rebecca - Nov 07, 2024
- Karen Hollenberg - Nov 07, 2024
Terrence has helped me in the past. He is polite, hard working and professional, listens carefully and explains the process. He provides feedback and recommendations clearly and concisely. A pleasure to work with
- Evan Rosenberg - Oct 30, 2024
Excellent
- JO ANN Crawford - Oct 25, 2024
- Jason Bjorgo - Oct 23, 2024
Our serviceman, Christian, was very thorough, thoughtful and efficient.
- Carolyn - Oct 22, 2024
Victor was my service person and he was timely and helpful. Thank you for continued friendly service.
- Susan Shugart - Oct 18, 2024
Christian did a wonderful job today. He inspected, cleaned, & repaired my gas fireplace. He answered all my questions politely & showed me how to do some tasks I wanted to be able to handle in the future. Great job!
- Debra - Oct 15, 2024
Eduardo was great when he serviced my new furnace and heatpump. He also installed my Nest Thermostat. Thanks so much.
- Marty Wright - Oct 11, 2024
Eduardo was great when he serviced my new furnace and heatpump. He also installed my Nest Thermostat. Thanks so much.
- Marty Wright - Oct 10, 2024
Victor excellent technician. he took the time to answer my questions and explain everything to me in detail. I appreciate that.. that’s what customer service is all about
- Duane Ludwig - Oct 09, 2024
Eduardo showed up today not only on time but early and done an exceptional job On both my AC in my heat system for its yearly maintenance for summer schedule. We’ve always had great luck using Chinook the people they hire are always very considerate friendly and complete. Thanks again.
Ron B
Richland
- ron bouslaugh - Oct 07, 2024
The two technicians l had were absolutely informative and helpful they were the best they took the worry off my mind
- Alfred Schrank - Oct 05, 2024
They thoroughly checked out our system and made sure everything was operating properly. We have a maintenance contract with them and it keeps things working and serviced.
- S McInnis - Oct 04, 2024
We loved our service today! They were so friendly and took care of everything for me so I didn’t have to worry about a thing. The service tech, Victorino, was punctual in arriving and I loved the text messages I got from chinook with arrival info. Victorino commented that he enjoys working for Chinook and that Dave and Cole are great owners that treat him with respect 👏
- Karri Stoker - Oct 02, 2024
- Jill Neeley - Oct 02, 2024
He was very pleasant and seemed to be quite thorough. He changed the filter and left everything clean and in place.
- Jim Wagner - Oct 01, 2024
Terence was very helpful as he was doing his work.he walked me through what he was actually doing instead of just doing the job and tell me this is what you owe. Very helpful thank you Terence I will definitely recommend you to all my family members and friends
- Bryan Kukes - Sep 24, 2024
Terrence and Justin came to do our initial free tune up and they were very thorough, professional and friendly. Would recommend Chinook.
- Malissa Opatz - Sep 10, 2024
Julio was very professional and showed up with a great attitude and wanted to insure me he would figure out the problem and fix it. He checked everything out and found what others had missed. Water pan was not level. He fixed it and water is now flowing to the drain.
Thank you Julio! Great problem solving.
- Toni Dahlin - Sep 09, 2024
I had the privilege to have Julio as my technician. He was very knowledgeable and he fixed my AC problem quickly! Thank you!
- Nate Flemens - Sep 05, 2024
Very good job Abraham!
- Reynaldo Reonal - Sep 04, 2024
Henry was so nice. He did a really good job. He was polite and really efficient.
- Cheri Campbell - Aug 30, 2024
Julio C with Chinook is excellent. Professional, thorough, and explained clearly all work completed.
- J W - Aug 29, 2024
Thank you to Andres. He was prompt, on time and extremely professional. We does a very good job.
- Margo McClellan - Aug 29, 2024
Wonderful, professional. Thank you Ediberto, you are so thorough and a pleasure to meet. God bless you and your family, this company has a gem!
- Robin Jackson - Aug 27, 2024
Edwardo was very quiet. My dogs didn’t notice he was in the house. He did the cleaning very well and found a capacitor that needed replacing. Better now than when it’s below zero.
- Forrest Hopkins - Aug 27, 2024
Always punctual, courteous and outstanding work.
- Shari Scharnhorst - Aug 26, 2024
- Isabel Cardenas - Aug 23, 2024
- Sheri Smith - Aug 22, 2024
Julio diagnosed our AC problem immediately, then verified, then checked other key components as well. He laid out our repair options and costs clearly. Repair was performed quickly. Dogs and humans are cool and happy again!
- Brian E. Zorn - Aug 22, 2024
Julio diagnosed our AC problem immediately, then verified, then checked other key components as well. He laid out our repair options and costs clearly. Repair was performed quickly. Dogs and humans are cool and happy again!
- Brian E. Zorn - Aug 22, 2024
Julio was friendly, considerate, explained the problem well without talking down to my wife and I. Then corrected the issue quickly and offered reasonable and actionable suggestions to prevent reoccurrence
- Stan McCue - Aug 21, 2024
- Diane Ziegler - Aug 20, 2024
Julio did a great job! He gave me a complete run down on my system. Showed me real time numbers of my system operation. Gave me all the options from a simple part to fix immediate problem, to other options to prevent future breakdowns and tune up options. He presented himself well and looked professional.
- Matthew Worman - Aug 20, 2024
Great service, timely response
- Jeffery Kuether-Ulberg - Aug 16, 2024
When he arrived ~ finally! ~ was excellent. No problems in any way with his service and help. BUT we were scheduled to be service between 12 and 2 and he arrive at 4:45. I had major surgery recently and so it made it particularly difficult. Your service over the last four years has been nothing but excellent so will always use you in the future.
- laurie flippen - Aug 15, 2024
Carlos was very efficient, professional, and provided excellent customer service.
- Mona Hernandez - Aug 15, 2024
- Swazi Swazi - Aug 14, 2024
Christian showed up on time and very polite and knew his job. He was very proficient and made short work of the AC tune up.
- MrSemperfi13711 - Aug 13, 2024
Being able to call after hours and talk to a real person is invaluable. Our system was acting up and shutting itself off and Chinook was able to get a tech out first thing in the AM. Terence arrived in the AM and was able to find the problem in short order. He was very professional and personable which was much appreciated.
- GD119 - Aug 12, 2024
Victorino did a great job of checking the components on our heat pump system. He was very thorough and explained anything that needed or would soon need our attention. He was also very personable and professional.
- Shelley Magleby - Aug 08, 2024
Heribierto is awesome. He quickly diagnosed the problem (system not being set up properly a year ago) and fixed all the issues. Very personable and professional. Even diagnosed the thermostat problem and corrected that too. Great work!!!
- Scott Ostler - Aug 07, 2024
Julio did a great job! He gave me a complete run down on my system. Showed me real time numbers of my system operation. Gave me all the options from a simple part to fix immediate problem, to other options to prevent future breakdowns and tune up options. He presented himself well and looked professional.
- Matthew Worman - Aug 06, 2024
Julio did a great job! He gave me a complete run down on my system. Showed me real time numbers of my system operation. Gave me all the options from a simple part to fix immediate problem, to other options to prevent future breakdowns and tune up options. He presented himself well and looked professional.
- Matthew Worman - Aug 06, 2024
Our AC stopped working this week, and Chinook provided same day service to diagnose the issue. Even though many customers are needing support due to high temps, they were able to fix the issue next day. Special shout out to Julio for awesome customer service, great work, and talking through resolution details step by step. I'd highly recommend Chinook for all of your heating and air conditioning needs!
- Evan Derrick - Jul 31, 2024
He did a thorough job in a timely manner. He was friendly and courteous. He didn't leave a mess. He explained what needed to be done.
- Marie Boles - Jul 31, 2024
Terence came out to fix our a/c and had us going in Lea then one hour. Very knowledgeable and professional
- Andy Peters - Jul 23, 2024
- Nick Nicholson - Jul 23, 2024
Good service and quick response.
- Jennifer Yao - Jul 21, 2024
Henry was super helpful as always on time knowledgeable and super helpful with answering all my questions chinook has my business because of Henry.
- Brad 93 - Jul 16, 2024
Christian did a great job while he was here! Very nice and informative and let us know everything he was doing. Let us know about the two capacitors that needed to be changed out and their price. Explain to us the program that we bought from you to come out and service our heater air conditioner twice a year and we bought it! Thank you for having such a wonderful employee! Randy Kemman.
- Randall Kemman - Jul 16, 2024
Chinook answered my call after hours and attempted to troubleshoot over the phone. The tech had an idea of what the problem/solution might be, but they did not have staffing available that evening. But, they had a technician to our house by 9am the next morning. This technician was also very professional and communicated thoroughly. His assessment was the same as the one the night before, and he had it fixed in an hour!
- Gary Bradley - Jul 16, 2024
Henry showed up late on Saturday to rescue us from an awful heat wave induced AC failure. Great service, went above and beyond to diagnose the problem and make sure we understood the proposed solution.
- Christopher Childers - Jul 14, 2024
I can’t say enough things about how awesome these guys are! From the kind person who booked me, to the tech who communicated his arrival time and everything along the way. He even was able to locate my warranty and get the cost of the part covered. Call them, they are great!
- Cori Morris - Jul 12, 2024
Shelly, Julio and Chinook Heating & Air are top notch! They are knowledgeable, professional and customer service is the best! Thank you!
- Dan Gonzales - Jul 11, 2024
I was given a 4 hour window for arrival and the technician Andres showed in less than an hour. Was very knowledgeable and had the issue diagnosed rather quickly and fixed. I highly recommend using them as we will in the future as well.
- Heath Lambert - Jul 10, 2024
Our AC went out in the evening on one of our record heat days. Chinook was great, because I was able to call after hours and speak to a real person, who was so compassionate and helpful. They were able to get me a next day appointment and the tech did a thorough job checking everything and ultimately fixing our ac, and for a reasonable price. Everyone I spoke with was respectful, nice, and gave clear communication, which I appreciate immensely. I don’t typically leave reviews but they deserved to know a job well done. Thanks Chinook!
- Hailey Phillips - Jul 09, 2024
Customer service was fantastic. Came out and solved the issue within hours of my call.
- Kary Kidder - Jul 08, 2024
Andre and Julio came during a record breaking heat wave. They worked through through some challenging issues.
Polite, knowledgeable, and hard working.
I would definitely recommend.
- R Inman - Jul 08, 2024
THANK YOU for the amazing service. Andres was great, did an excellent job.
- Donna Bagley - Jul 07, 2024
Fast service. Contacted early Saturday morning and Andres was here by 1100. Great customer service and communication. Went above and beyond a diagnostic test. We appreciate him for getting our AC working again before we get into this crazy hot weather!!
- Jamie White - Jul 06, 2024
Henry came out to repair our a/c today. He was courteous, prompt and friendly. He talked us through the repair process and got us back up and running quickly! Thanks Henry and Chinook Heating & Air!
- Lacy Kirschenmann - Jul 06, 2024
Called Chinook for routine maintenance. They were polite and prompt. Henry was polite and helpful. Took time to explain things carefully. Answered my questions and concerns. Was very pleased and have them back
- Sonia Wendt - Jul 03, 2024
He did a thorough job in a timely manner. He was friendly and courteous. He didn't leave a mess. He explained what needed to be done.
- Marie Boles - Jul 03, 2024
He did a thorough job in a timely manner. He was friendly and courteous. He didn't leave a mess. He explained what needed to be done.
- Marie Boles - Jul 02, 2024
He did a thorough job in a timely manner. He was friendly and courteous. He didn't leave a mess. He explained what needed to be done.
- Marie Boles - Jul 02, 2024
Both technicians who came to work on my problem were willing to explain the situation so that I could understand. They both took the time to answer my questions and concerns and educate me about the system as a whole.
- Susan Shugart - Jul 01, 2024
We just had a new HVAC installed, everyone we came in contact with were outstanding, not only personable, but very efficient,professional, and knowledgeable about everything they did!! We would recommend Chinook Heating & Air to everyone!! Wish we discovered them before now!! Thank you all for your outstanding, hard work!! 🤩
- Barb Slade-Rizzo - Jun 28, 2024
Andres from chinook was a rock star. He quickly got our AC working again. But most of all I felt like he was honest and transparent with us. I will definitely use them again.
- William Stout - Jun 28, 2024
Really knew his stuff and cared about our situation
- James Hansen - Jun 23, 2024
We recently purchased our home only to find out the home warranty wouldn’t cover the repair/replacement of our air conditioning unit. We called Chinook Heating and Air on a recommendation of our realtor, and we’re very pleased with the same day service with tech and sales agent. They helped us decide on what unit to purchase and the financing that was available to us. The amazing thing is that they were able to install the unit the next day!! Thank you so much! We would highly recommend this company to our family and friends.
- Jim Austin - Jun 22, 2024
Good communication and good service. Well use them again.
- MasterCraft Design - Jun 20, 2024
Amazing Job Chinook. Your crew goes above and beyond.
- Justin S - Jun 14, 2024
Henry was on time, professional, and very good communicator. He completed a thorough inspection and provided me with all my options. I would highly recommend Henry and Chinook.
- bud N - Jun 13, 2024
Chinook is an excellent place to go when you’re looking for professional and reliable service for your a/c or heating needs. I have been w them for many years-even bought new equipment and I’m still in love w these good-natured, patient, and very knowledgeable folks. I’ve always had a contract w them which always means lower prices and a promise (and they’ve always delivered) same day service. U can’t beat that‼️ thank you Chinook for always being there. Joy Fitzgerald
- Joy Fitzgerald - Jun 12, 2024
Very professional
- Rich Rios - Jun 11, 2024
Excellent service. Great communication and tech was very knowledgeable and on time. Would definitely recommend
- Gentry Baker - Jun 11, 2024
- K.C. Bennion - Jun 11, 2024
When he arrived ~ finally! ~ was excellent. No problems in any way with his service and help. BUT we were scheduled to be service between 12 and 2 and he arrive at 4:45. I had major surgery recently and so it made it particularly difficult. Your service over the last four years has been nothing but excellent so will always use you in the future.
- laurie flippen - Jun 05, 2024
The technician was very professional and efficient. He was respectful of my property and timely.
- Marcia Lingle - Jun 04, 2024
They kept me informed of arrival. Henry was very knowledgeable and friendly. He quickly fixed our pool heat pump.
- Randy Valerio - Jun 01, 2024
Excellent service with professional expertise
- Jim Bennett - May 31, 2024
Chinook was able to get Julio, a service technician, out the following day to take a look at our furnace. Julio was very knowledgeable, professional and friendly. We also signed up for the service plan because it seemed like a deal and peace of mind that our furnace will be taken care of in the future without us needing to figure out the details. We highly recommend Chinook and Julio!
- Vanessa Álvarez - May 30, 2024
- Daniel Andrew - May 30, 2024
Andres, showed up today not only on time but early and done an exceptional job On both my AC in my heat system for its yearly maintenance for summer schedule. We’ve always had great luck using Chinook the people they hire are always very considerate friendly and complete. Thanks again.
Ron B
Richland
- ron bouslaugh - Apr 17, 2024
Andres, showed up today not only on time but early and done an exceptional job On both my AC in my heat system for its yearly maintenance for summer schedule. We’ve always had great luck using Chinook the people they hire are always very considerate friendly and complete. Thanks again.
Ron B
Richland
- ron bouslaugh - Apr 17, 2024
- Jennifer Flores - Apr 16, 2024
Top notch service! Ensured that the job is done right, comes back for quality check and reassures the client that the unit is working well. Henry and Victorino managed to make the unit working to its potential.
- Michael videos - Apr 16, 2024
German was very thorough. He found the problem right away and fixed it. My husband and I are very happy with his work.
- Teresa Hansen - Apr 16, 2024
Outstanding! Super knowledgeable and helpful!!👍👍
- bjhomer99 - Apr 15, 2024
Henry came and Vince came over to diagnose some heat pump issues for me. Their assessment was quick and thorough, letting me know my options and some of the pros/cons to them.
- Casey - Apr 15, 2024
Knowledgeable, efficient, friendly tech.
- Mike Kildall - Apr 12, 2024
Really satisfied with service. Technician German was very professional and took the time to answer all my questions. Highly recommend this Company.
- Elena cuevas - Apr 12, 2024
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Chinook Heating And Air | 303 n Belfair ct, Kennewick WA 99336, United States