Emerald Valley Towing in Eugene is a paragon of professionalism and punctuality in the towing industry. Garnering high praise for their swift and proficient service, they specialize in not just towing but also in providing insightful advice that saves customers time and money. Whether it's a battery issue or a car lockout, their team is equipped to handle challenges with expertise and courtesy. Clients commend their ability to deliver quality service, from carefully transporting non-operational vehicles to offering convenient payment options. With a commitment to excellence and customer satisfaction, Emerald Valley Towing is highly recommended for reliable and efficient towing services.
The drivers were awesome! It was a crazy evening for the drivers as they were busy. I wasn’t upset and really loved the fact they were happy and joked around with me. You have excellent guys working for you!!!
- Heather Wagner-Shelton - Jan 29, 2025
Excellent service very polite and I felt like my vehicle was beyond safe in the hands of an obviously experienced and professional driver.
- Cassidy Industries & Associates - Jan 27, 2025
The Driver was very prompt, actually was ahead of schedule. He even called to let me know how long it would take. Super friendly driver, made the unpleasant circumstances of being stuck with a broken down vehicle much more pleasant.
- Eric Carlson - Jan 24, 2025
JAMES was nothing short of AMAZING! He went above and beyond to make sure he was able to tow our winnebego safely- we were so impressed with the whole experience- his attitude his demeanor- he was brilliant!! Thank you Emerald Tow - I will recommend you guys to everyone I know! - Molly Rust
- Molly Rust - Jan 22, 2025
The driver was kind and great at his job. He was fast, careful, and easy to talk to. One of the best tow experiences I’ve ever had.
- WG L2 - Jan 21, 2025
Good communication, fast response, friendly driver. Would highly recommend.
- sadie farmer - Jan 21, 2025
Excellent customer service. I can't remember the guy's name unfortunately but he is new to the company apparently. Was a genuine human being, And was very thankful for his quick response time. Definitely would recommend.
- Bryan - Jan 17, 2025
Best tow company in Eugene, Oregon
- Jeff Russell - Jan 17, 2025
They did great with my virtual request of roadside and was towed and done earlier than expected! Great customer service team
- Elizabeth Reed - Jan 17, 2025
The tow truck driver was great! He helped me figure out what the problem was with my vehicle and sent me on my way. I am very grateful to him. So helpful and talked to me very kindly. My mood was terrible before I interacted with him. Thank you
- Joanna Jameson - Jan 17, 2025
- Jeremy Mascall - Jan 16, 2025
I'm well pleased with tge service I rec'd frpm Emerald Towing. Prompt when they said they'd be here at my residence. VERY FRIENDLY, PROFESSIONAL.I had called a couple other companies. I think these companies must have thought the task would be tough. It wasn't.Emerald gave me the best rate.
- Ken B - Jan 15, 2025
I had a great experience with Emerald towing recently. I was stuck at work and needed my vehicle towed right away. They arrived within the hour, took charge and put my mind at ease. They used my key to move my van and towed it to my mechanic without me being there. They were polite and efficient, I highly recommend them.
- Jadesong Ray - Jan 13, 2025
Just needed a tow to local shop and the driver showed up within the promised time, communicated to me he would be a little late (but was still within time frame) and had my car hooked up and out in less than 2 minutes! Highly recommend!
- Melissa Fogelson - Jan 07, 2025
Excellent customer service. Very friendly and polite. Did not have to wait long for the tow truck to get there.
- Jessica Schober - Jan 07, 2025
- Brian Kinsey - Jan 04, 2025
The tow truck showed up in a timely fashion. The tow truck driver reached out ahead of time to make sure I was safe and the vehicle was accessible. The driver was very polite and efficient. Great experience overall.
- Jessica Roth - Jan 02, 2025
Professional, relational, timely! Thank you Emerald Valley Towing
- Steve Savelich - Dec 23, 2024
Have been working with this company on and off for years they are reliable with pretty good customer service
- Cassandra Bredfield - Dec 20, 2024
- Suzanne Denker - Dec 11, 2024
- Dan Mullins - Dec 06, 2024
Amazing service!
- Mike Tims - Dec 04, 2024
- Troy Hales - Nov 21, 2024
Kind driver. Helpful. Professional.
- 42LARK - Nov 01, 2024
Quick, polite and professional!
- Sharon Wilcox - Oct 23, 2024
- Larry Reynolds - Oct 17, 2024
- Rico Perez - Oct 07, 2024
Courteous, professional. Driver carefully loaded my truck and delivered to mechanic.
- Kathy E. - Oct 07, 2024
Driver was professional and very knowledgeable about my situation.
Definitely will be using Emerald Valley Towing again. Thank you!!’
- Douglas Barr - Oct 01, 2024
Came faster than expected, polite, fast. Driver even helped physically push my car into a position where it could be hooked up. Both dispatcher and driver were great.
- Danni B - Sep 25, 2024
Great experience. Front desk was very helpful and reassuring. Followed up at both ends especially since tow was going to Dtrs house. Driver was professional and courteous. Would work with them again. Highly recommend !
- Tom Manabe - Sep 24, 2024
Can’t remember the dudes name but he was awesome. If anyone cares to remind me I will edit the review. He knew how to handle a motorcycle alleviating the stress of putting a brand new bike on a tow rig. Anyway, thanks again guys. TIL next time
- Nathan Sheridan - Sep 23, 2024
Aaron was great! He showed up earlier than I was estimated. And when he dropped off my car at the dealer he let me run in to check it in while he parked it, the. He personally walked in to let me know where it was.
Excellent service!
- Adam J. Korth - Sep 18, 2024
Aaron was very efficient and communicated well along the way I would recommend him again and I’m keeping his number handy and putting him on my website so other people know that he is a trusted Provider.
- Margie Basaraba - Sep 17, 2024
Absolutely phenomenal customer service today. Thank you for the fast and friendly tow. If you are reading this, Mike gave me the best experience with a tow to date. My mom even text me to tell me what a nice and helpful guy he was. This man deserves recognition!!
- Jeff Whisenant - Sep 17, 2024
Warren was great! He came quickly and got me (and my car) where we needed to go! 11/10!
- Sarah Robey - Sep 16, 2024
Thank you so much Emerald for helping me out , the person arrived really fast and he was so sweet telling me that everything was going to be ok! I was really stressed about my car and he was really fast and he handled everything in a professional manner.
Thanks
- Violeta G - Sep 16, 2024
I received a tow today which was amazing. They made sure to get to me really fast. So my experience was quick and painless.
- Shauna Pierce - Sep 11, 2024
The answer service was very supportive and awsome with the time for arrival. The driver was friendly, kind, and awsome. Thank you so much, for having a great staff, exspecialy when I'm broken with a clutch problem. The Lisa from Goodwill. Amazing
- Lesa Vannard - Aug 30, 2024
Kind, courteous, thorough and informative. I appreciated how fast and kind the guy that came out to help me with my car is. Thank you!
- Sarah Palma - Aug 29, 2024
Two very nice guys polite helpful. I had some questions about the car they were more than happy to answer. My questions really good guys. Good business too I use them once before when I lock the keys in my car they came right away and unlock the door is the second time I use Im very very happy And you will be too!!!
- Anthony T - Aug 21, 2024
I was in a very bad situation and Emerald Valley towing was there within 45 minutes of calling them. They towed my home beautifully and I’m thankful for the whole team as they worked together, I’m grateful for everyone of you
- Spring Clark - Aug 20, 2024
The Tow Driver gave me a call and delivered my vehicle to the right place and left keys in vehicle. That was very nice of the Tow Truck Driver
- Kiing Moseby - Aug 20, 2024
Super , professional, friendly and very timely got me to the garage before they closed.
- Webfoot Screen Printing - Aug 20, 2024
The service was fast. Very friendly as well. Thank you
- Esther Skilling - Aug 19, 2024
- Bret Busch - Aug 19, 2024
- Wade Hamill - Aug 15, 2024
Driver was very polite and efficient!
- Matthew Thomas - Aug 14, 2024
Aaron did a great job.
- Fred spurling - Aug 12, 2024
- Nolan Crist - Aug 12, 2024
- Cristian Younan - Aug 12, 2024
- Francisca Borunda - Aug 09, 2024
- Lars Kronheim - Aug 08, 2024
I had a concern about my tow. 2 different people got back to me to make sure I was taken care of. I appreciate the customer service so much. I just told my husband if we ever needed a tow, this was our company! Thank you guys so much for your kindness.
- debra grosella - Aug 07, 2024
- Constance Yager - Aug 06, 2024
Great service
- Ricardo - Aug 05, 2024
Our tow person was ahead of schedule, extremely courteous, and got us and our car to our destination very quickly. He made sure that we were all set before he left. We highly recommend this towing service.
- Happy Mason - Jul 29, 2024
Very helpful and polite, I appreciated everything you did for us.
- Amie D - Jul 24, 2024
Second time I’ve used them and still have had good results. They get the job done and are very friendly.
- Stephanie Lilly - Jul 22, 2024
- Lindsey Chavarin - Jul 22, 2024
- Universal Comfort Heating and Cooling - Jul 17, 2024
We are very grateful for Emerald Valley Towing and would recommend to anyone needing a tow. Everyone I spoke to was kind and professional. Mike provided us with excellent service and went above and beyond to get our car home safely.
- Hope Slawinski - Jul 17, 2024
My technician from Emerald Valley was incredibly helpful and kind and I would definitely recommend them again for any towing needs. Thanks!
- Lilla Pivnick - Jul 17, 2024
Fast, friendly, knowledgeable.
- Kenneth Lee Eyre - Jul 15, 2024
Always great service! Very professional and respectful. Arrives very quickly so barely any wait time
- Linda Harper - Jul 07, 2024
Brandon was fabulous. He took the time to assess the best plan , gave me a jump and followed me to the repair shop. He stayed with me until the repair shop diagnosed the problem w the battery. He is a credit to your company. I wish I had thought to give him a tip. He deserved one. Karen
- AK Watson - Jul 07, 2024
- Knena Santos - Jul 05, 2024
Quick and kind
- Crystal Sheffield - Jul 03, 2024
Once they got to my father’s car, they were quick and friendly to do the towing job.
- Monica Dring - Jul 03, 2024
They were quick to get here and quick to open my car door. Thank you so much!
- Betsy Blum - Jul 02, 2024
The company kept me informed on the ETA of the tow truck continuously. The driver called me to ensure where the car was at. He also gave me an ETA. The driver arrived on time, very professional, very courteous, and loaded the car quickly and efficiently. I was notified by the company as well as the dealership when the car arrived to the repair facility.
- Ron Hockett - Jul 02, 2024
The young man who responded to our location was very prompt and courteous. We were able to continue to my Wife's next appointment and to drive home.
THANK YOU!
- lonnie shields - Jul 01, 2024
- Joey Campbell - Jun 30, 2024
Great service providers
- Trisha Allen - Jun 27, 2024
Availability was great. Everyone I talked with was pleasant, and communication was good. More expensive than the two I called prior who couldn't pickup until next day, just another thing I write off to convenience.
- Jayson Winona - Jun 25, 2024
Quick response after I was involved in an accident. Careful and courteous operator named Aaron. Excellent service!
- Kelia Kindred - Jun 24, 2024
Brandon with Emerald Valley Towing was awesome! He was very courteous, prompt and explained exactly what he was doing. I would highly recommend Brandon and Emerald Valley Towing.
- Sybille Mackenzie - Jun 24, 2024
- Darien Mann - Jun 23, 2024
This was the second time using Emerald Valley Towing and both have been positive. The driver was friendly and did a great job. I would definitely recommend them.
- Curtis S. - Jun 20, 2024
- Christina Edlund - Jun 16, 2024
The tow truck driver was amazing. He was there in a very reasonable amount of time and very courteous. Went put of his way to help us by switching tow trucks to be able to accommodate 2 passengers. Made us feel like his was really interested in what happened and was very engaging with conversation to help put our minds in other places instead of the stress of the situation. Would recommend them to everyone.
- Mike Montecino - Jun 16, 2024
Great vibe. Makes light out of a difficult time. Flexible.
- kimber jensen - Jun 16, 2024
Emerald valley was amazing. I have AAA and my car broke down and was a major hazard in the road. Aaa wouldn't be there for about 2 hours but the police were going to tow the car because of the hazard. I call the emerald valley to see if they could help and get there sooner. I explained my situation to them and they had a tow truck out to me within 30 minutes. They are absolutely amazing. Saved me a lot of hassle. And money , it
would have cost a lot more for the police to tow it and then get it impounded and then get it towed to the mechanic. Emerald valley brought it right to the mechanic. My driver Mike was awesome!!
- Darlene Waters - Jun 11, 2024
- Marc Ditlefsen - Jun 11, 2024
I needed to have my car towed to the repair shop. The driver called me to let me know he was on his way. He was friendly and fast. Excellent experience.
- Kathy Rasmussen - May 30, 2024
Aaron was our tow truck driver! He was very knowledgable and did an amazing job! We will forever use emerald valley towing. Thank you so much!
- Kala Iverson - May 27, 2024
The driver was prompt and efficient. The truck was taken directly to Small World Auto check that afternoon. He did a great job. Thanks
- Joe Briggs - May 25, 2024
Excellent, friendly, prompt and easy to work with. I appreciate you so much.
- mtn fern - May 23, 2024
Took less time for driver to arrive, very quick and polite. Would recommend the eugene ****** branch to others
- Garrett F - May 23, 2024
Really nice people. I have used them twice. Dispatch is friendly and helpful. Both drivers who helped us were quick to communicate and arrive, courteous and helpful, and careful with our vehicle. The first time they helped us, they gave me some advice about dealing with my car insurance company that ended up saving me a big headache.
- Alisha Moore - May 16, 2024
Very quick service, my driver Mike was great, would use them again in an instant.
- Mike Dutra - May 03, 2024
Emeralds Valley has always met our needs in a timely manner abd *******************
- Huda L - Apr 16, 2024
If I could give this towing company 10 stars...I would. Our vehicle broke down 1.5 hours away from home. The guy was extremely fast getting to us for a tow. The driver who was working on the morning of 4/15/23 was extremely knowledgeable, sympathetic, empathetic, courteous, and kind. He even drove us to the automotive repair shop! They have our business from now on. Please give that man a raise and promotion!
- ClassicMikeCade - Apr 16, 2024
Emerald Valley towing provided an exceptional experience I have not had with other towing services. The service was dispatched quickly and driver **** was attentive to my detailed instructions and saved me time by not requiring me to repeat information I provided on first contact with dispatch. **** was very polite, professional and deferential and took care with his work. When the tow to ************** was completed I was texted a photo showing my car at the repair shop.While **** did not need to provide these extra details, the experience reminded me that even when being towed I am a customer receiving a service. This was completely different from what I have experienced from other services and drivers.Emerald Valley has won my future business!Thank you!
- Todd W - Apr 15, 2024
- Gary Wymore - Apr 06, 2024
The driver was very nice and helpful to make sure that I was able to get in and out of the safely because I am disabled.
- David Polon - Apr 03, 2024
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Emerald Valley Towing | 3980 W. 12th Ave, Eugene OR 97402, United States