Highlander Marketing Services specializes in providing top-notch basement waterproofing solutions. Praised for their professionalism and expertise, they ensure homes stay dry and secure. Customers rave about their thorough and knowledgeable staff, from the initial assessment by structural engineers to the diligent work crews. Despite being a bit pricier, Highlander's quality service and guaranteed dry basements justify the investment. They are recognized for their respectful property treatment, meticulous cleanup, and reliable communication, even when scheduling challenges arise. Highlander's commitment to excellence and customer satisfaction makes them a highly recommended choice for anyone seeking to protect their home from water damage.
My husband and I were very impressed with Highlander Waterproofing & Foundation Repair's prompt communication - they were the only company to reply to my initial inquiry. John, the person that come out to inspect and give us a quote, was very knowledgeable, could answer ALL of our questions thoroughly, and gave us the confidence to book them. While there was a language barrier with the crew, we were able to communicate using Google Translate, and they were able to give a good demonstration of how the system works. The crew worked a full day and a half, getting the work done faster than we anticipated. They were quick, efficient, and friendly. The quality work was worth the cost. The crew was able to complete the work without moving our hot water tank, and that initial moving cost was taken off our bill. This company seems very honest, and we would recommend them to anyone looking to waterproof their basement.
- Megan Aranyos - Oct 23, 2024
Good communication, they had neglected to add a service port as we had discussed earlier, so came back later to complete the job. The quality overall looks good, haven’t had a chance to see it work.
- Paul Harriott - Oct 19, 2024
Professional and caring from time of the inspection of our foundation to replacement. Excellent workmanship. The crew replaced a decaying basement wall working long hours to accomplish the work in one day. They also cleaned the job site after their long day.
- Sharon Correll - Oct 15, 2024
Had a great experience with Highlander. The salesman was attentive and offered reasonable solutions for my needs. The crew that came out did their work effectively, efficiently, and left the place without messes to clear or clean. A great experience all together with instillation.
- Kenneth Parker - Oct 02, 2024
They did an excellent job and left my house pretty darn clean.
- Rick Moyer - Sep 29, 2024
They were very professional and they did a fantastic job. Very happy with them.
- Sal Armeli - Sep 17, 2024
- Richard Mondak - Aug 17, 2024
I had the pleasure of having Josh as my tech 8/12/24 who installed 3 new pumps for me. He is very friendly, professional, polite. The work force can take lessons from Josh as this is how everyone should be !! I am beyond pleased & satisfied w/ the services Josh provided for me !! I would highly recommend him in for all services you provide. PLEASE recognize & show Josh company appreciation. Do something special for him. He certainly deserves it. Take care of him. You don't want to ever lose him from your
employ. Word of mouth goes along way. I'll be spreading the word of the positive outcomes I received. Again, Thank You, Christopher Samu
- Christopher Samu - Aug 13, 2024
Highlander did a outstanding job on our basement and garage . Mike and his crew were professional, punctual and answered all my questions and concerns. He continues to be available for any questions i have had after the install. I highly recommend this company and crew. Outstanding quality workmanship. Very easy to work with!
- Chad Evans - Jun 28, 2024
The entire experience - from the initial consultation through the completion of the job - was pleasant and professional. Brandon was definitely a subject-matter expert and walked us through the entire process during the initial meeting. Communication was excellent leading up to the start date, and the 4-man crew that arrived was well-prepared and really knowledgeable. Whenever I wandered down to the basement, they were happy to stop and answer my questions. The work was thorough, professional and FAST. They under-promised and over-delivered. They were in and out in 5 hours and now our basement is TRULY waterproof. Thanks to everyone who made the experience a positive one.
- Dan Nightingale - Jun 18, 2024
From the first phone call to the final walk through Highlander exceeded all of our expectations. Communication was easy, all of the staff was kind and responsive and it was the easiest process. We couldn’t be happier with their work and final product. We’d recommend them 100%!!
- Marissa Knapp - May 11, 2024
Highlander is a great company to work with. I can compare because I always research contractors extensively for any projects and also have 3 final offers to be able to compare. Melio, Arley, Cameron really made a difference from the assessment visit, to the proposal development, installation and follow up. I highly recommend that you engage them for your basement waterproofing projects.
- Larisa Munsch - Apr 26, 2024
Basement had water leaks in one section. Exterior walls conditioned; sump installed. With this constant rain pump working perfectly. Waiting to see how long moisture in floors takes to disappear,
- michael spielvogle - Apr 03, 2024
Gave me an estimate the same day he first came to look & said the amount wouldn't change if something unexpected happened. Quick and painless.
- Craig Wilson - Mar 27, 2024
All went as planned. Concrete work looks good. Would recommend this company to anyone in the market for this type of waterproofing.
- Dan Tepper - Mar 24, 2024
knowledgeable, courteous, expeditiously completed, super follow-up to the job.
- martin baker - Mar 23, 2024
My husband and I wanted to remodel our basement, but there was no way we would do that without first getting it waterproofed. Highlander was amazing and easy to work with from beginning to end. Our project took 5 days and the office reached out every day to check in with us on the progress and to answer any questions we had. It was refreshing to feel like a valued client and not just another job in their books. The installation guys were amazing. Considering the nature of the project, I thought FOR SURE I would walk into a mess each day in my basement but that was not the case at all. I was shocked at how clean they left the place each day and how knowledgeable they were throughout the entire week. My husband and I both felt comfortable and safe going to work each day while they worked in our home. In the days that followed the installation, we've had some significant rainfall and our basement is now completely dry. It is such a relief now moving forward with our finished basement project. Highlander really is the best company for the job.
- Alissa Szewczak - Mar 03, 2024
Excellent job! Very responsive, fair price and professional. Hard working and courteous crew
- Amy Gross - Mar 01, 2024
Very pleasant and professional to work with. Mike and his crew were great and very hard, conscientious workers. Detail oriented.
- Kris Park - Jan 12, 2024
The crew was so polite, respectful and helpful! They got the job done in just two days and went above and beyond. Highly recommended!
- COLLEEN GEYER - Nov 10, 2023
Very professional, responsive and got it done according to tye schedule and plan. Zero issues.
- Tarik Perkins - Sep 22, 2023
HIghlander provided a truly excellent experience. From their quoting, customer service, the professionalism of the team that did the project, etc., I couldn't ask for anything more. The quality of the project seems excellent, as well. Highly recommend!
- Seth Baumwell - Sep 22, 2023
The guys working on the job were very respectful and answered questions along the way.
- Dale Korte - Jun 28, 2023
Installed a French Drain and additional drainage in a day. Extremely courteous and professional at a reasonable price.
- Dana Spallinger - Jun 18, 2023
We had an outside drain issue along with a damp basement. They said to allow 3 days for work to be completed but it only took 2 and they did a great job! Cleaned up after themselves very well and was great about answering any questions we had! So far very happy! So it’s been more than 6 month and all is well. Still very happy.
Had a second job done and we are happy so far with that as well. Wall strapped and encapsulated.
- Amy Paiano - Jun 17, 2023
They were great, got the job done really quick, tidied up after themselves nicely and were WAY cheaper than anyone else in our area. Everyone we worked with was super nice, and really helpful, and ready to answer questions. 100% recommend!
- Kevin - Jun 16, 2023
I was very impressed with the entire experience! Awesome customer service, the estimator was very knowledgeable, and the installers were very professional and hardworking. I have no regrets! Great job all!!
- Eric Ward - Jun 15, 2023
Highlander did a great job in my mother in law’s basement. Dry as a bone. Really shocking because it pretty much had a stream running through it. These guys work their tails off lugging broken up concrete up
the stairs with a basement ceiling too low to stand up all the way. Also fixed a support in a crawl space. Would highly recommend.
- Jake Williams - Jun 15, 2023
This has been a awesome experience, the crew that came to my house was very impressive in their professionalism and work ethic. They completed everything they told me they would do faster than what they said they would take and walk us through how everything worked. Very impressed and would highly recommend to anyone needing a dry basement.
- Michael Feior - Apr 22, 2023
- Molly Davis - Apr 08, 2023
Positive: Professionalism, Responsiveness, Value
- Randy Miles - Mar 23, 2023
Positive: Professionalism, Responsiveness
They installed a new French drain around the garage and it fixed all of the water issues. Great work and professional! Thank you!
- David Webster - Mar 18, 2023
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
- James Cush - Mar 16, 2023
Positive: Professionalism, Punctuality, Quality, Responsiveness
- Patricia Tusa - Mar 15, 2023
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Excellent group to work with as they as are professional, respectful, responsive and knowledgeable about their work. I highly recommend them!
- Chris Turner - Mar 15, 2023
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Very professional, on time and a great value! Addressed all my concerns and was done in one day!
Highly recommend!
- henry keller - Mar 14, 2023
Gentlemen that performed the water sealing were very profession. They put plastic sheeting up to help prevent dust from getting all over.. They cleaned up after. The gentlemen that was in charge introduce himself and told me what the crew was doing. All of the crew were polite. I am very pleased with Highlander as whole from sales to completed work. They also had to demolish a bar I had in basement which was done with very much satisfaction. Recommended HIGHLY.
- Bob Kaminski - Mar 10, 2023
Positive: Professionalism, Punctuality, Quality, Responsiveness
Our experience working with Highlander from start to finish was amazing ! Brandon was helpful and informative ! I highly recommend this company !
- Kayla Evans - Feb 28, 2023
Totally amazed at speed and accuracy and efficiency and detail the crew, Rick and Chris and another young man, provided on this project. It is extremely neat and well executed. I have difficulty determining where the new line was laid. Highly recommend Highlander and I will be contacting Bill Hanning in the future. Not enough stars for the above stars
- Charlene Baird - Jan 20, 2023
Positive: Professionalism, Punctuality, Quality, Value
The crew communicated well, were easy to work with, and finished the job in half the time I was told to expect. Very pleased with the process from start to finish!
- David Pearson - Jan 18, 2023
Positive: Professionalism, Punctuality, Quality, Responsiveness
- Leonard Faulk - Jan 12, 2023
Positive: Punctuality, Quality, Responsiveness, Value
- Bob Duman - Jan 11, 2023
The workers are very professional working with a very clean atmosphere, efficient procedures and the final result will make a very dry basement.
- Fred Sherick - Dec 15, 2022
Overall a great experience! Did the whole job within a short time period. Cleaned up afterwards & our basement is dry and smells great for the first time since we bought the house! Brandon was especially helpful & did a timely estimate and described everything in detailed so we knew exactly what to expect. Great job!
- Pat Carberry - Nov 29, 2022
The actual project/installation took no time at all. The workers were very professional and considerate of the space (they set up a walkway to the basement so as not to trudge mud in the house). And the initial inspection team was great. The on-call team was very friendly, but not responsive. It took several days to get a confirmation call or schedule the appointment.
- Sam Shallop - Nov 23, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness
Highlander exceeded my expectations!
Mr. Kevin Adams (Senior Inspector), did a thorough assessment of my basement and garage needs, clearly answered all my questions and proposed an easy to understand solution in writing.
Mr. Cameron Shoemaker (Customer Care) made me feel like I was his most important customer ever. He kept me informed throughout the entire project and gladly worked with me when I had to postpone the start date of my project due to personal reasons.
Wesley (Foreman) and his crew showed up on time and worked tirelessly to get the job done right and on time. When I brought up a couple of concerns at the end of the project, they quickly and without hesitation did what needed to be done to keep me satisfied.
Great company and people who are 100% customer oriented!
- Víctor Alvira - Nov 17, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Respectful of my property
- Nancy Will - Nov 11, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Kevin did my estimate and designed the French drain system. It was far more efficient than the one proposed by my plumber. It saved me a lot of money and seems like a better design. The crew was professional and efficient. Start times and everything we're clearly communicated. Everything went as expected which was great! Would highly recommend.
- Jeff S - Nov 03, 2022
Positive: Professionalism, Quality, Responsiveness, Value
the overall experience was good, the guys that did the job worked their tail off. Greatly appreciate the work done.
- Jason Atkinson - Nov 02, 2022
Positive: Professionalism, Punctuality, Quality
- tarn53 - Nov 01, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
The whole team is very responsive, the actual workers are polite and left us with a clean basement. Our 122-year-old house will last another 122 years... (at least the foundation will) I highly recommend Highlander Waterproofing & Foundation Repair
- Mike Morrissey - Oct 31, 2022
Positive: Professionalism, Quality, Responsiveness
Good work and fast, in the future will be good to had some one to reinstall the items they need to remove to do the work.
- Ignacio R Perez - Oct 30, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Great company, this is second job they have done for me. Would highly recommend them!
- Diana Boots - Oct 27, 2022
Dillon and his crew were excellent. II have not senn such a work ethic like this for quite some time.
- Jim K. - Oct 18, 2022
I was very happy with the work Highlander performed. The workers were all very professional and friendly. I appreciated the follow-up call to make sure my expectations were met.
- Michael Schamberger - Oct 14, 2022
Positive: Professionalism, Quality, Responsiveness, Value
I am very happy with the whole process.
- Betsey Kemp - Oct 05, 2022
Fair price and actually finished ahead of schedule
- Steve Kaczkowski - Sep 26, 2022
Every thing was kept neat and tidy, I found nothing to complain about.
- Mary McGuire - Sep 12, 2022
Very knowledgeable customer service representative. Workers were very professional and hard working! They finished the job in only 2 days!
- Doug M. - Sep 10, 2022
The work was done in less than 3 days . Everyone was very nice to work with.
- Laurie M. - Sep 09, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
This was our first experience of using this company. And it was an overwhelmingly satisfactory. Our wet basement was fixed and the mold issue was addressed in a very timely manner. We were served by Mike and Mike (father and son), who were very professional, punctual, knowledgeable about the issues and the answers to all our questions.
It is a very reliable company to deal with. I would definitely hire them again, and highly recommend to use their service !
- Katya Smith - Sep 06, 2022
Workers were professional and respectful. They took the time to answer any questions I had as the work progressed. A quality job.
- Cheryl M - Sep 05, 2022
The crew that worked on my basement was very professional. I have a dry basement for the first time since I moved in. Exceptional service and great people. I highly recommend them.
- Melinda M. - Sep 01, 2022
Very nice gentleman
- Veronica Crosby - Aug 22, 2022
Workers were very respectful and cleaned up their work site very well when the job was completed.
- Torah A - Aug 22, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
From the initial consultation with Kevin, phone contact from the company, and the professionals that handled the installation of the interior french drain, we couldn't be more pleased with every aspect of the experiance with Highlander. We've already recommended them to people who have asked.
- Pamela - Aug 15, 2022
Positive: Professionalism, Quality, Responsiveness
The team was very responsive to the specifics of the situation, and the crew was professional and kept the area clean during the process.
- Greg Lutz - Aug 01, 2022
We had an interior French drain installed by Highlander in July 2022 after speaking with 3 different waterproofing companies. Highlander was slightly less expensive and seemed very knowledgeable about the process while not being nearly as pushy as some of their competitors. In fact, while some sat us through 2 hour long consultations, Highlander was in and out with their quote in 45 minutes and left us feeling just as satisfied. During the install the crew was SUPER nice, polite, and respectful. Job was done in a day and a half much to my disbelief. All my concerns were addressed. Jobs done and looks great. Only complaint was, and this is my fault really, I didn’t lay down anything to protect our nature stone flooring in the finished basement and it is now filthy with some concrete drippings. They cleaned but because nature stone is porous and bumpy, the dirt just found it’s was into every crevice. We are going to try and power wash/patch. Overall I’m VERY satisfied with our decision.
- Grace Anewalt - Jul 29, 2022
Highlander is an excellent company to work with. They answer all questions, listen to your concerns, explain the work in detail, and provide great customer service throughout the process. In particular, we want to thank the production manager, Mike, for his analysis, problem solving, and thoroughness of his service. We appreciate that he took time to check our system to make sure it was running great. That is great customer service. Definitely will recommend Highlander to others. Thanks!
- Terri S. - Jul 29, 2022
The team was professional and fast. The basement is dry and not smelly. Thank you, Highlander!
- Renee Tozer - Jul 26, 2022
Professional and friendly installers.
- Janet Valasek - Jul 26, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Each person that came for this from start to finish were professional and treated me with much respect.
- Geo Sandman - Jul 22, 2022
The crew was professional. Any questions I had were clearly explained. Overall, the job was done to my satisfaction. Would refer other clients. Keep up the good work.
- Carolyn T. - Jul 21, 2022
As we're all know Covid messed up many things bit these folks muddled through it like most of us. They do good work and stand behind it. I mean this. I had to have then come back for minor repairs over the last 5 years and they were right on it, well done!! I had separate work done 3 times from them and very happy. à °à  à  à  à °à  à  à Â
- Dave S - Jul 19, 2022
I thought the guys did a great job, professional and courteous and prompt service. They put a French Drain in on 2 connecting properties Not an easy job Would highly recommend Highlander Waterproofing à °à  à  à Â
- Linda Kaiser - Jul 14, 2022
The work crew:Chris,Adam,Robert,and Brian were the best. They worked all day, they worked hard and were extremely personable.
- Philip M. - Jul 07, 2022
Did what they said they would do in a timely manner. Very nice /courteous. Hard working guys . I was pleased with work done. The workers themselves worked hard. Didnâ t loaf around. Job looks great.
- Mary B - Jul 06, 2022
The guys did a fantastic job getting the basement done. We have a very old house and the basement is a bit awkward to navigate, but they got the whole project done in about two days. A very good experience and I am very happy with the results! My basement always had water in it and their was a bit of a smell. It's been roughly 3 weeks and the smell is entirely gone and the basement is bone dry!
- John J. - Jul 05, 2022
Positive: Quality
Very good experience for me.
Bought a house and found bowing in the wall. Highlander came recommended with other companies but was the only company that could come out and do a free estimate. No down payment that was big for me. It was smooth process from start to finish! Thanks!
- Matthew Heymann - Jul 05, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Crews were professional and interacted well with my kids. They took the time to explain things and were courteous with the impact on the household. Worked quickly highly recommended.
- Scott Banks - Jul 05, 2022
Positive: Value
- Jeff Primis - Jun 30, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Everyone did a great job. They were ready to get in and made time for my job sooner than expected. They also finished it sooner than expected. Very happy with the results and everything seems to be working fine.
Clean up could have been a little better but all and all I'm very happy. Thanks guys
- Alec Travis-Daugherty - Jun 22, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness
- Andre Karkaria - Jun 16, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Tony and his crew did a great job waterproofing our basement. They were in and out within 3 days and left the basement looking better than it was originally. The crew was friendly and professional and they cleaned up at the end of each day and showed me around for a progress update. We are very impressed at the quality of their work and were even happier to see the sump pumps in action after the first big rain storm following the job. Everyone at Highlander was very helpful and Mike gave us all the information we needed to finish our basement with the new waterproofing system. Thanks guys. We would definitely recommend.
- Eric Rothermel - Jun 16, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Bobby and his team did a wonderful job with the installation of a French drain in my home. They arrived early each morning; Bobby explained what his team would be doing that day and addressed any questions I had. They took great measures to prevent as little a mess as possible and cleaned the work area each day. I am very pleased. Thank you Gentlemen!
- Bonnie Schrecongost - Jun 15, 2022
The drop down menu for specific project has only one option. I had a French drain installed due to excess water in an area in my backyard.
- Deborah B - Jun 14, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I was very pleased with the work done by Highlander. The team that worked on my project were fast, on time and very helpful in explaining what was going to be done. They were the best. I would recommend Highlander highly. Thanks again for a job well done!
- Deb Hartmann - Jun 14, 2022
The crew that did my drainage work headed up by Shaun was impressive. They stayed until the project was completed and were informative, polite and cleaned up after. Great crew.
- Marge S. - Jun 14, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness
Mark and team were great to work with and the quality of work was fantastic. Highly recommend Highlander for basement water proofing solutions
- Dan Johnston - Jun 13, 2022
Tony and his team were hard working and respectful. They took time to prep all the areas.
- Beth Z - Jun 13, 2022
James, Mark,Brandon and team did a nice job. Professional and responsive. Would use them again if the need exists.
- Ron B - Jun 08, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Mike did a great job!! Very professional!!
- Julie Dambach - Jun 07, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness
The team was extremely professional and did the work on time. Any question I had was answered in a way that I could understand. They cleaned up after themselves. And the foreman, Rich, gave me tips on how to fill in the flooring and wall after they did my basement waterproofing system. Thank you.
- Bailey Kirkland - Jun 07, 2022
The crew worked very hard and quick got it all done in 2 days. Would highly recommend them to anyone who needs foundation work
- Justin N - Jun 02, 2022
Positive: Quality
Overall good job, very professional and got everything done as expected. Would use again.
- Andrew Cash - May 28, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
- Sarah Claypool - May 24, 2022
I would highly recommend Highlander waterproofing. Mike who I talked on the phone with answered all my questions and checked with me several times to make sure everything was taken care of. Mike and Mike jr. Did a wonderful job waterproofing my basement . Very hard workers and very knowledgeable!
- Brent U. - May 23, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness
- Sherri Eccles - May 17, 2022
Everyone form Branden, Mike and Rich and his crew were all friendly, professional and were very informative. The whole process was explained, and Rich kept me up to date on everything. Hard working crew and a job well done by all. Would highly recommend to anyone who needs help.
- Michael C. - May 16, 2022
They took the time to adequately diagnose a specific leak coming from the outside exposed porch. Instead of making a quick poor decision, they took the time to get the right fix.
- Warren H - May 06, 2022
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Highlander Marketing Services | 109 Irvine St, Mars PA 16046, United States