LDI Technical Services Ltd. stands out for its exceptional installation, repair, and maintenance services for commercial kitchen equipment. With a team praised for their professionalism, reliability, and skill, LDI ensures equipment is installed to both factory and local standards. Customers laud the company for its accuracy, timeliness, and sensitivity to unique business environments. The technicians, including commendable individuals like Bob, Gary, and Joe, are celebrated for their deep knowledge, customer service excellence, and ability to swiftly resolve issues, ensuring minimal downtime for clients. LDI's commitment to getting the job done right the first time, coupled with their responsive communication, makes them a top recommendation for businesses in need of specialized technical support.
We had Dimitri come out and take a look at our dishwasher that wasn’t heating. Dimitri diagnosed the problem right away and gave a full explanation.
When he checked on the replacement part we were informed that it may take a week or so to come in.
A couple of hours later Dimitri was walking back through the door with the part in hand.
Excellent efficient service and will definitely be using their services in the future if the need arises.-Joanne Lang - Posted Jan 17, 2024
-Kayla H - Posted Jan 11, 2024
-Kayla H - Posted Jan 11, 2024
I own a wholesale bakery in Victoria and have been using LDI for several years now. I have established an excellent relationship with our tech, Ryan. He is extremely knowledgeable and can always be relied upon to fix everything in our bakery. Not to mention he is always able to attend to our equipment issues in a timely fashion. I can't say enough good things about these guys, they keep my bakery running without the bureaucracy of other service providers. Highly recommend. -Aaron Daley - Posted Nov 08, 2023
I own a wholesale bakery in Victoria and have been using LDI for several years now. I have established an excellent relationship with our tech, Ryan. He is extremely knowledgeable and can always be relied upon to fix everything in our bakery. Not to mention he is always able to attend to our equipment issues in a timely fashion. I can't say enough good things about these guys, they keep my bakery running without the bureaucracy of other service providers. Highly recommend. -Aaron Daley - Posted Nov 08, 2023
Bob was very helpful with my inquirers, great job. -Brad Cox - Posted Nov 07, 2023
Bob was very helpful with my inquirers, great job. -Brad Cox - Posted Nov 07, 2023
Absolutely fantastic! From the person on the phone to the repair people coming to our site. They are kind, honest and very professional. Never worry about the quality you will get from them! -B Holt - Posted Mar 21, 2023
Positive: Professionalism, Quality, Responsiveness, Value
LDI has been most helpful with ensuring my 'new to me' commercial mixer is operating safely and smoothly. I'm so grateful for their knowledge. Great people to deal with.
- Cynthia R - Dec 05, 2021
Positive: Professionalism, Quality, Responsiveness, Value
- RYUSUKE ARAKI - Sep 23, 2021
Greg provided wonderful service! Very polite and he knows what he is doing. He is working at a good company.
- Jen H - May 24, 2021
Positive: Professionalism, Quality, Responsiveness, Value
Thank you Brian service call technician
And Ashley for the quick response on fixing my fryers at the golf course
Chef
Chris Dubnick
- Chris Dubnick - May 14, 2021
Positive: Professionalism, Responsiveness
- Chris Pinette - Mar 12, 2021
Positive: Professionalism, Responsiveness
- Rod Luzentales - Mar 05, 2021
Positive: Professionalism, Responsiveness
- Celine Kevis - Mar 03, 2021
This place is great!
- Keiran Dahlin - Feb 06, 2021
I’ve had some problem with the dough roller since last week at bakery
So I called LDI and I got service today
Technician name is Greg
He has great skills for machine and he explained well about how to take care about machine
I had an excellent experience today, thank you !
- junsick park - Jan 30, 2021
Positive: Professionalism
We are not left in the soup for so long because LDI professionals, especially Chris and Dan, save our skin quickly and bring us out of the soup in the same day! They provide top notch services promptly and more importantly with a smiling face! Thank you guys for being friendly, prompt and courteous!!!
- Naji Yazdi - Jan 29, 2021
Positive: Professionalism, Responsiveness, Value
- Carolyn Haywood - Jan 29, 2021
Positive: Professionalism, Responsiveness, Value
- Carolyn Haywood - Jan 29, 2021
I have used LDI in our kitchens for all our appliance repairs. Their technician Chris is amazing, he goes above and beyond.
- Nick Halfa - Jan 29, 2021
Positive: Professionalism, Quality, Responsiveness, Value
How refreshing is it to get this level of service. From explanations of the scope of work. Keeping in mind what work needs to get done, should get done soon, and what can wait. Excellent communication, and always returning calls promptly. Should an emergency arise, they adjust their schedule to accommodate you. Chris was extremely helpful, knowledgeable, courteous, and enjoys what he does. Chris offered advice, and if he was unsure about anything ...he would look to find someone at Ldi or elsewhere that would have an answer. I highly recommend Ldi. There are some commercial restaurant repair places that do so so work. This was among my very best repair/trades work I have had done for my family business ithaka.
- dimitri Adamopoulos - Jan 29, 2021
Positive: Professionalism, Responsiveness
- Ileana Shields - Jan 28, 2021
Very friendly tech Cory. He knew what he was doing fixed my problem right away.
- popeyes sierra - Jan 22, 2021
awesome service, great people!
- Darcy Scott - Jan 12, 2020
- Taylour Roseveare - Jan 03, 2020
Brian the Technician and Ashley the office administrator from LDI were absolutely amazing. They were both friendly and very knowledgeable at getting my problem fixed.
I would without a doubt recommend LDI Technical Services to anyone seeking repair to their industrial refrigeration equipment.
It’s nice to know that there is still excellent customer service out there!
Bravo team!
- B James - Dec 30, 2019
Lucas was here to fix our refrigerator and he was very polite and knowledgeable. He fixed the issue and was kind enough to explain what the problem was and how to try to prevent it from happening again.
I appreciated he took the time to give us some andvice and tips.
I was so happy with the service that I actually decided to have them come periodically to do preventative maintenance. If I could I would give this company and this Technician 10 stars out of 10.
- Emigdio Valenzuela - Dec 02, 2019
Our company had the pleasure of working with Nick from LDI at one of our new restaurant jobs. I say enough how thankful we are that we had such a qualified and courteous tech on this job. We will definitely use them again and specifically request Nick.
- Moe Aboudib - Nov 27, 2019
- Jacky Tam - Nov 22, 2019
Great prompt service!! I use them for all my commercial kitchen repairs~!!
- Adam Chemmer - Nov 18, 2019
- ryan oldeheuvel - Nov 09, 2019
LDI is always there when I need them. I had a crunch time install that needed to be done in a 24 hr turn around, the team showed up and stayed till it was done, and were able to do it in the middle of a crazy service. LDI delivers quality service, and is always dependable when you need them!
- Christopher Chabot - Nov 04, 2019
Excellent Service. Thanks Greg
- saba saliba - Nov 01, 2019
What a great company to work with! Right from the start, the office staff are very friendly and helpful as was the tech staff! They were recommended to me by a friend and I completely understand why! I will certainly recommend them everyone I know who needs a great repair team!
- Monica Bernard - Sep 05, 2019
Tech was a great help and very informative. Will use their services in the future for sure.
- Rachelle Deering - Aug 25, 2019
Greg came this morning right on time and was able to find the problem.
Thanks to him and LDI our Gas powered oven is working again.
Clean and fast work - and he was able to make our kitchen staff very happy as they could start to prepare lunch for our customers at the Edelweiss Village Kaffeestube.
- Volker Bose - Aug 12, 2019
This guys are great. I needed help with my commercial dishwasher and they were very professional and polite.
- awad amadin - Aug 10, 2019
- Nina Jiang - Aug 10, 2019
Super helpful, went above and beyond to fix something that wasn't even on his work order. Adam was super professional and understood how customer service can leave a lasting impression!
- Jane Bond - Aug 08, 2019
Very Professional and Reliable. Highly recommended for Pizza restaurant equipment maintenance.
- Swan Pizza Calgary - Aug 07, 2019
Fantastic people here, my personal star at this place is Corrine, she saved me so much headache and wasted time. I'm a service tech, I needed a temperature control switch for a food warmer in a restaurant I was servicing yesterday, and I was having a hard time getting anywhere with finding the unit I needed. All the suppliers I'd called were unable to help look up the part because I had no model number. I called LDI and Corrine took my call. I sent her a couple not so great pictures of the unit and she said she would see what she could do. I went on for a couple of hours, not expecting to hear back from anyone due to no model number. Corrine calls me back, to my surprise, and says she had located something that should work and quoted me an excellent price on the unit. When I picked up the unit it wasn't only a close match to the one I needed - IT WAS EXACTLY THE MODEL OF SWITCH I WAS REPLACING. I could have almost fallen over, I couldn't believe it. And the other ladies in the office were also great, the one who actually served me was practically jogging around the place to help me get going faster.
If I could give these people 10 STARS I would. Thank You Corrine, you're amazing.
- J Anthony Burke - Aug 02, 2019
My main piece of equipment broke at my busiest time of year. It isn’t a common piece of equipment and the manufacturers were not able to tell me what the issue could be. Luc came out and was able to troubleshoot and fix the issue for me within a short time. I am MORE THAN GRATEFUL AND HAPPY with his expertise, professionalism and patience especially because this wasn’t a common piece of equipment nor a known problem with the machine. 5 out of 5 most definitely!!
- Natalie T - Jul 31, 2019
I have been very impressed with the excellent customer service I have received from LDI as we moved into our new commercial kitchen. The team in the office are very pleasant and efficient in setting up appointment times and the start up technician we met onsite was excellent and very thorough in explaining how to use our new combi oven and blast chiller. I was even more impressed with the excellent and very responsive service I received when having questions about our new dishwasher. I really appreciate LDI's enthusiasm to solve a problem and create a solution. It has been a pleasure working with LDI and I will definitely be recommending them. Thank you!
- J’Val Shuster - Jul 30, 2019
I am amazed at how good LDI are. Bob Rogers has provided us with great service in out of office hours to help get us up and running. All communications with the company have been first class. Thank you - you have another loyal supporter
- Phil Marshall - Jul 24, 2019
Greg, the technician works very professionally. Good job.
- Wuji Yang - Jun 29, 2019
Amazing and quick Service. Bob and Carrine were very helpful. Inn and out. Thanks again LDI
- Harpreet Singh - Jun 27, 2019
- Sarah Cowan - Jun 11, 2019
Thank you to Bob and the entire LDI team for the professional and outstanding installs, parts and support on all our Alto Shaam equipment. It is a relief to know that your incredibly reliable and skilled team install our equipment not only to Factory standards but also to local regulations and requirements.
Time after time, the work that you do for our customers is found to be accurate, timely and sensitive to the customer environment. As well, your team has a great ability to communicate with our customers and understand their service issues. You get it done right the first time and also on time.
Kudos and thanks.
- Simon Manvell - Jun 08, 2019
Brian has been a great help to our small business. His service is timely, skilled, and fair.
- Leah Boutros - May 31, 2019
Garry is very knowable and helpful. The service is prompt and friendly, I appreciate that there is not a long wait for parts and that we are sent estimates Thank you
- park6886 - May 31, 2019
They are an amazing company and were very quick to come and fix the problems I had with kitchen equipment. Leah is great and quick and Brendan was very knowledgeable and didn't stop until the problem was fixed. I would recommend them for your restaurant kitchen needs.
- Maggie Heaton - May 23, 2019
- Alnoor Hasham - May 23, 2019
- Hunter Wylie - May 16, 2019
Super fast and efficient! Very helpful and accommodating to fix our deep fryer in the middle of our busy lunch preparation.
- Jennifer Steele-Watts - May 16, 2019
- Cindy Vaters - May 08, 2019
There was a young guy Nick who came out to Leduc Hospital, Alberta. He was thorough when going through the issues on our steamer. He communicated clear what he was doing and why.
- Kevin Freund - Apr 22, 2019
- Iris Koester - Apr 13, 2019
- COBS Bread Marda Loop - Apr 11, 2019
I needed some technical information on a specific kitchen exhaust and make up air system and was put on the phone with Brian. I honestly don’t remember the last time I had someone on the phone or otherwise as helpful as Brian was in answering questions and even doing some research between our phone calls to ensure I had all the pertinent and correct info. I truly am impressed with the level of professionalism that was extended to me
Thank you
- Darren Randles - Apr 09, 2019
Very knowledgeable and professional. Will continue to use this company for our Restaurant equipment repairs.
- Christine Sandford - Apr 08, 2019
Prompt, knowledgeable, professional service. Will use them again!
- Mark McEwan - Apr 07, 2019
LDI has again done quality work. Able to fit our schedule and arrive with parts!
Nick was our service tech and had been pleasant, clean and knowledgeable with the tasks at hand. Nick took the time to explain in full the particular issues and repair options for our equipment.
If you have a commercial kitchen and are in need of service, look to LDI
- Alex Bogdanovich - Apr 04, 2019
Great People, awesome service!
- Vonsolo22 - Apr 01, 2019
Professional install completed on time and 100% perfect.
- Dave Johnson - Apr 01, 2019
- Russ Gee - Mar 31, 2019
Always provide amazing service. They are there when you need them no matter what. Brian provides amazing service and always goes the extra mile.
- Breanne Evans - Mar 30, 2019
- Nadine Clouter - Mar 29, 2019
Joe S is a polite, industrious, knowledgeable professional. Takes the time and puts in the effort to ensure the job is completed properly the first time. Service with a smile, strongly recommend!
- Kyle Martel - Mar 29, 2019
I'm definitely going back to LDI, Joe knows his stuff inside out and I was back in business very quickly, and everything was done very professionally. Way to go guys!
- Runar Nyhus - Mar 29, 2019
always prompt service. staff are kind and respectable. techs are able to diagnose and fix anything on site!! As a sales person for all things commercial kitchen equipment i always get calls from customers looking for repairs and warranty work, Ashley Westhaver is always available to take my call and help me with everything i need to keep my customers happy. Thank you for all of your help Ashley and LDI. Keep up the fantastic work.
- Jason Vankampen - Mar 28, 2019
Exceptional service and knowledge from all technicians! Joe, Dave, Bal, Nick, Brendan, and Nathan! And Leah in the office is always willing to go the extra mile! I would choose LDI over their competitors any day.
- Ash - Mar 28, 2019
Exemplary!
- Nanyo Bidness - Mar 28, 2019
Had a great experience with Joe at LDI. He was very professional and knowledgeable and helped me get back to business quickly. I am impressed with all of my dealings with any of the staff in Edmonton. I highly recommend this company!
- Kienan - Mar 28, 2019
Joe was effin awesome. Showed up with a smile, fixed my deep fryer and managed to save me money. His repair came in at half of what others quoted me. I will definitely look to Joe at LDI anytime my equipment malfunctions.
- Bas - Mar 28, 2019
- Jimmy Puk - Mar 27, 2019
Last week was my first time working with LDI and I was absolutely blown away with the level of service and knowledge that they offered. Bob Rogers in particular was not only instrumental in assessing the situation at our restaurant, but he went above and beyond the call of duty to make sure we were up and running as quickly as possible. I can't express enough how much I would recommend Bob and LDI for any Commercial Kitchen Repairs. Thank you again Bob for all your help! I forgot to mention, Ryan the Tech who came by initially was also a fantastic and great to deal with!
- Cassim Ramji - Mar 25, 2019
Was able to fix the problem and worked with us to find a time to repair that worked for our business.
- Steve Lambert - Mar 25, 2019
- Jeri Brown - Mar 25, 2019
L D I is most help in doing repairs and getting parts for our kitchen, it is difficult for us to get service because of our remote location.Thank you.
- Bruce Gawdun - Mar 22, 2019
Good Company to deal with.
- Reza Rashidiyan - Mar 21, 2019
Always there when we need them. Office staff are very friendly!
- Antonio De Angelis - Mar 21, 2019
Gary at LDI came to install some metal work I requested, it wasn't right, he came back the next day with exactly what I wanted and installed it. Thank You!! He has exceptional customer service
- W543 DELI - Mar 20, 2019
It's well done for work, only take 30min to fix it. Wonderful !
- CHEN CHEN - Mar 15, 2019
Great friendly service from the office girls and the technicians. Always very helpful.
- admi8132 - Mar 15, 2019
LDI Technical Services Ltd. | 9 3600 21 street NE, Calgary AB T2E 6V6, Canada