Preferred Plumbing and Rooter Service

Name: Preferred Plumbing and Rooter Service
Address: 2300 S Reservoir St., Pomona, CA, 91766, United States
Telephone: 8662613329
Rating: 5

Plumbing in Pomona CA
Star Score
Average 5 / 5
Reviews & Ratings 84
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Preferred Plumbing and Rooter Service, based in Pomona, is renowned for its exceptional plumbing expertise and customer satisfaction. With glowing testimonials, clients praise their professionalism, responsiveness, and value. Whether it's a late-night emergency or a routine maintenance task, their team, including the highly commended David and Mario, is lauded for punctuality, thorough work, and transparent pricing. They handle a range of issues from clogged toilets to water heater maintenance, always with a courteous approach and attention to detail. Their commitment to safety and convenience, such as wearing masks and offering easy online payments, makes them a trusted choice for all plumbing needs in the community.

Excellent, fast work on a kitchen plumb leak! Would definitely use this company again.

-Jude Watters - Posted Jan 10, 2024

-Robert Baker - Posted Dec 10, 2023

Preferred plumbing company I highly recommend for any plumbing repairs they are fast responding quality work they cleaned as they go and very affordable 👍

-Oscar Davila - Posted Nov 07, 2023

-DJ WICKED - Posted Sep 01, 2023

Mario was great showed up early and fix the problem very fast and made great recommendations I will always use this company and recommend them for all your plumbing needs.

-jeff Torok - Posted Dec 16, 2022

Service: Drain cleaning
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

- Anthony Douglas - Jun 15, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Very professional and thorough. All work was done well and to code, even the upgrades I asked for. I will definitely call them again for plumbing and rooting problems.
Service: Plumbing pipe repair

- Eugene J - May 18, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Second time in a week using them. Jeremy is amazing! You’re an idiot if you call anyone besides these guys!
Services: Garbage disposal repair, Plumbing leak detection, Toilet repair

- Ryan Dumka - Apr 06, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

- Aaron M Reyes - Apr 01, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Alan was so conscientious in making sure he was able to locate the problem. He was very thorough and helpful. He was also very kind and respectful of my property. A pleasure to do business with!
Service: Outdoor plumbing system repair

- danaestes - Mar 29, 2022

Service: Repair toilet

- Jessica Estrada - Feb 26, 2022

- shaun kolcz - Feb 26, 2022

Services: Repair sewer, Repair outdoor systems
Positive: Professionalism, Quality

- Juanita Manuel - Feb 23, 2022

Positive: Punctuality, Responsiveness
I am a repeat customer who would not use any other plumber. David goes out of his way to honor warranty work and while you may find cheaper quotes, his does not change even if he has to pick up something to finish the job. He is extremely knowledgeable and know what the problem is right from the start.
Service: Unclog drain

- Brian Clayton - Feb 22, 2022

Positive: Professionalism, Punctuality, Responsiveness
Very nice crew
Services: Repair toilet, Find & repair leak, Install faucet, Repair sewer, Repair pipe, Repair outdoor systems, Repair shower, Unclog drain, Install toilet, Install water heater, Install shower

- Kim Monday - Feb 15, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We had a great experience with Preferred Plumbing. We called 4 different plumbers and thought they were the best & most knowledgeable. We had to re-pipe our whole house. They were fast, efficient & professional. Jeremy was very helpful & always on time. Would highly recommend!!!
Services: Repair outdoor systems, Install water heater, Find & repair leak

- Spencer Watson - Jan 27, 2022

Excellent job.

Service: Install garbage disposal

- Kyung Kim - Jan 09, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Excellent. Fast. Honest. Courteous.

And clean!!

Highly recommended.
Service: Unclog drain

- Robert Gonzalez - Jan 09, 2022

Service: Install water heater
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

- Annie De La Mora - Dec 07, 2021

Positive: Professionalism, Punctuality, Responsiveness
The firsy comoany was not cooperative, thankfull with the situation cause I would have not found ePreffered Plumbing & Rooter. They came to check the water heater and explain the upgrade that has to be done on the installation. Good mannered and professional technicians. I also appreciate the text messages sent advising you of their arrival.

Thank you for a job well done. Keep up the bar you have set for your service.
Service: Install water heater

- Rose Orosco - Dec 04, 2021

Knowledgable, friendly, courteous.
Service: Drain unblocking

- Josh Witbeck - Nov 16, 2021

Service: Leak investigation and repair
Positive: Professionalism, Punctuality, Quality, Responsiveness

- Steve Martinez - Oct 14, 2021

Positive: Punctuality, Quality, Responsiveness, Value

They were great to work with! Came out the next day and fixed our clogged toilet.
Service: Toilet repair

- Sima Patel - Oct 13, 2021

Service was fast and employee was very kind and understanding! Definitely a company I would refer back to!

- jos k - Sep 28, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

These guys are great. I called at 8:30 Saturday morning, and Chris was in the field working. He said I would be on the list between 12 and 3pm. He called back at 12:15 and was at my door by 12:45.
Chris and his partner listened attentively as I explained my issue, a blocked drain for two inline showers, and they got to work immediately. I ran to the bank to get cash for them and when I returned, Chris was there with the diagnosis.
My piping is old cast-iron and its essentially gone. The rooter can be seen in the trap but when it is pulled back the sludge blocks the pipe again. Since they couldn't fix the blockage right then, Chris wouldn't accept any payment. It's going to be a bigger job than I was hoping for but Chris's honesty and professionalism has won him the job.
Long story short, from now on when I say, " I've got a plumber" I mean Preferred Plumbing and Rooter. You won't be disappointed.
Service: Drain unblocking

- The Dean - Aug 30, 2021

Positive: Professionalism, Responsiveness

David is very professional and finished it very quick for my kitchen sink problem. Will call them again next time if I need plumbing service!

- Tony chen - Aug 24, 2021

Services: Pipe repair, Leak investigation and repair
Positive: Professionalism, Punctuality, Quality, Responsiveness

- Victoria David - Aug 13, 2021

On time and very efficient. David and Rudy did an excellent job and were very friendly! Were happy to explain all the concerns I had!
Service: Boiler installation

- yolanda cortez - Aug 04, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

OUTSTANDING WORK!!! My experience with Preferred Plumbing was wonderful! Professional from beginning to end! Clean quality work! They installed my toilets, hauled off the old ones and all 3 of my restrooms clean of any evidence of repairs. After the job was complete, I was walked through and given an opportunity to inspect the work. Again...OUTSTANDING! I will call them again for any of my plumbing needs. Also, price is great!

- Vee F - May 07, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness

- Mario Garcia - May 03, 2021

Positive: Professionalism, Value

Very professional and reasonable prices. I would use their service again.

- Karen Phillips - Apr 30, 2021

Positive: Professionalism, Quality

- Fabricio Cerioni - Apr 11, 2021

Positive: Professionalism, Punctuality, Value

- Diana Reza - Apr 10, 2021

Positive: Professionalism, Punctuality

- Elly Ochoa - Apr 02, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness

I called and David answered. He said he would come and give us a free estimate. He came when he said he would, did the estimate and got to work immediately. He and his partner did an excellent job; they cleaned up after themselves and left things looking better than we expected. Super professional and courteous. We will call them back again for any and all plumbing work that needs to be done and we will reccomend them to all our friends and family!! Thanks Dave and Mario!!!

- Mo Ca - Apr 01, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

After my hot water heater went out I called preferred plumbing and David came out right away. He fixed my heater within and hour and explained everything he was doing and why. Based on his professionalism, price and service I will always call them for any plumbing issues! Highly recommend.

- Brian Barthelmess - Feb 25, 2021

I had preferred plumbing change out a pool fill pipe and add a hose bib to it. Several months later water started to leak out and I couldn’t stop it. I gave David a call and he came by next day to change out internal parts. No cost, no runaround, no hassling. Very satisfied. Answers phone and text promptly. Not sure why communication is so hard with other businesses.

- Mark Ardevela - Feb 23, 2021

I am a repeat customer who would not use any other plumber. David goes out of his way to honor warranty work and while you may find cheaper quotes, his does not change even if he has to pick up something to finish the job. He is extremely knowledgeable and know what the problem is right from the start.

- Brian Clayton - Dec 22, 2020

Positive: Professionalism.

Dave provided an estimate fir drain cleaning. We will use them in the future

- Steven Banales - Nov 30, 2020

Positive: Professionalism, Punctuality, Quality, Responsiveness

- Mehul Prajapati - Nov 03, 2020

Positive: Professionalism, Punctuality, Responsiveness, Value.

Great people, great work. They were here for hours fixing my problem. They explained what was going on , showed me what was going on and took the time they needed to fix what they could. I paid was told from start. I have a septic system and they worked from one to the other. I appreciate their hard work and not trying to rush out. This is my way of showing that. Thank you for your hard working employees that don’t think twice about getting in or near bad places to fix my issues and getting things done. Thank you Jason and company for your time and hard work.

- John sanchez - Sep 25, 2020

Excellent customer service, very knowledgeable and professional. Response was fast and arrived on time, would absolutely use again

- charles r - Sep 07, 2020

Positive: Professionalism, Punctuality, Responsiveness

- f4iken2002 - Jul 20, 2020

Positive: Professionalism, Quality, Responsiveness, Value
I had a plumbing issue real late at night I was frustrated I didn’t know what to do So I looked on line For the nearest Plumber and I got the preferred plumbing I answered my phone call right away got to my house on time gave me some options of what to do with my leak for my waterline outside and took care of me fast and efficient I will gladly recommend them to friends and family members

- Johnny De La Riva - Jul 15, 2020

Frequently Asked Questions

FAQ's from customer experiences

What types of plumbing services does Preferred Plumbing and Rooter Service offer?

They provide a wide range of services including leak repairs, drain cleaning, water heater installation and repair, toilet repair, garbage disposal installation, outdoor plumbing system repair, and sewer repairs.

How does Preferred Plumbing and Rooter Service handle appointments and communication?

They offer free in-person estimates and keep customers informed with appointment confirmation texts and updates about technician arrival times. Technicians typically arrive within the scheduled window and communicate clearly about the work needed.

What can customers expect regarding professionalism and work quality?

Technicians are described as professional, punctual, courteous, and knowledgeable. They explain issues clearly, perform thorough work to code, clean up after jobs, and often show customers video or physical evidence of the problem and repair.

Preferred Plumbing and Rooter Service | 2300 S Reservoir St., Pomona CA 91766, United States