San Diego Hot Spring Spas

Name: San Diego Hot Spring Spas
Address: 8252 Clairemont Mesa Boulevard, Suite C, San Diego, CA, United States
Telephone: 6199949488
Rating: 5.0

Spa in San Diego CA
Star Score
Average 5.0 / 5
Reviews & Ratings 141
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San Diego Hot Spring Spas is renowned for its exceptional quality hot tubs and customer-centric service. With a reputation for selling high-quality products, they offer a range of premium spas that promise durability and ease of maintenance. Customers rave about the seamless balance of water chemistry and the comprehensive support from delivery to installation. Their service team, praised for being professional and friendly, ensures that even older models receive the care needed to extend their lifespan. Whether it's a meticulous repair or a perfect-fit replacement cover, San Diego Hot Spring Spas prioritizes customer satisfaction, making them a top choice for a luxurious and reliable home spa experience.

Replaced my pump "Again". Prompt courteous service, highly recommended. But, why does my pump keep failing? Second pump in under 5 years. It's under warranty now but is it going to keep failing every 2 years after the warranty too?

- darrelm47 - Jun 17, 2026

Mike is an excellent instructor. He made everything so clear and easy to understand.

- Brick Langford - Jun 16, 2026

- Rhett Bogle - Jun 16, 2026

Great news spa cover. Good communication on delivery.

- Pat Downing - Jun 16, 2026

Cesar is the absolute BEST! On time, professional, knowledgeable and was able to perform the work same day

- Lynn Di Filippo - Jun 14, 2026

We recently purchased a beautiful Hydropool Swim Spa from San Diego Hot Spring Spas, and the entire experience was outstanding.

Greg was fantastic to work with from start to finish. He took the time to answer all of our questions, helped us find a great deal on a floor model, and made the entire process easy and stress-free. What really stood out was his level of customer service. Greg even provided his personal cell phone number and made himself available whenever we had questions before, during, and after delivery. He even connected us with a great construction team to extend our patio and make space for the new pool.

The delivery and setup process went smoothly, and everything was exactly as promised. It's refreshing to work with someone who genuinely cares about his customers and follows through every step of the way.

If you're considering a hot tub or swim spa, I highly recommend Greg and the team at San Diego Hot Spring Spas. Great products, great pricing, and exceptional customer service.

- Andy Hagenah - Jun 14, 2026

- Sandy Keane - Jun 14, 2026

They share their technology so you can fix the problems.And they show you, salesmen are very helpful friendly. They greet you at the door with a smile. I really appreciate it. Thank you

- James Newton - Jun 13, 2026

Very good service call had all the parts with the technician

- Carlo Maglione - Jun 13, 2026

Good, Responsive, Expert!

- Timothy Tower - Jun 13, 2026

Great business. Sam was our salesperson and he was honest, knowledgeable and guided us toward the right spa for our needs instead of just trying to upsell us. Spa was built on time, delivered promptly and we absolutely love it. I also really appreciated the on-site water care course that taught us how to properly treat and keep the water clean. Highly recommend San Diego Hot Springs Spas!

- Marc R - Mar 12, 2026

I’ve used San Diego Hot Spring Spa now for perhaps 9 years! They are wonderful,tidy, have never missed an appointment and have helped me in any they can.

- Nancy Heldt - Mar 06, 2026

Excellent service. The fellow who came out to repair the spa was competent, efficient and pleasant. Kudos.

- Eileen Hennrikus - Mar 06, 2026

They were on time for the service call, fixed the issue with a small and inexpensive part which saved us hundreds of dollars, and they got it right the first time around. These guys are great. They have been servicing the spa for over 15 years.

- Gregg Bachelder - Mar 06, 2026

We love our Jetsetter Hot Springs spa tub, which has been running faithfully for over 20 years. When questions and/or needs for supplies come up, SD Hot Springs staff are always helpful. The water care class was really useful.

- Linda Weber - Mar 06, 2026

I bought a Tylo outdoor sauna in December. It was installed by San Diego Hot Springs… They were on time and very professional. Several weeks later I needed to have a small detail taken care of and they were very responsive and came out and took care of it completely. I’d highly recommend this business!! And I’m using the sauna almost every day!! Love it!!

- Bernie Bonar - Mar 04, 2026

My hot tub is a 2003 model… things wear out. San Diego Hot Springs Spas…seems to always find the part…and if I can’t fix it…they have friendly guys who can.

- kathleen moore - Mar 04, 2026

Great spa and staff at San Diego Hot Spring Spas

- Charles B (Chuck) - Dec 10, 2025

Had a great experience recently purchasing a hot tub from San Diego Hot Spring Spas. Sam was a huge help, gave us honest answers to all our questions. We couldnt be happier, only wished we had purchased one sooner!

- Brian Devers - Nov 19, 2025

I have been going to San Diego Hot Spring Spas for well over 20 years and have always received good service. Their employees are knowledgeable and their spa service has gotten us back up and running on the few occasions we have had issues. I highly recommend this place!

- Steve Socha - Nov 19, 2025

We ordered a new cover for our spa. SD Hot Springs Spa delivered and installed it as well as hauled away the old one. Very professional and on time. Highly recommend!

- Kathleen Louk - Nov 14, 2025

Great hot tub and very helpful staff! Very helpful and friendly service whenever we called about maintaining water quality. Offer free classes too! Still enjoying our hot tub for over a year and still works like new!

- Norma Flood - Nov 12, 2025

- Ed Janet Quinlivan - Nov 11, 2025

technician was able to resolve my issue in a timely and efficient manner. highly recommend for any spa related issues.

- linda - Nov 11, 2025

- Margaret La Marr - Sep 22, 2025

Good service...Friendly customer service.

- Ronnie Ackerman - Sep 22, 2025

Everything about my purchase at San Diego Hot Springs Spas was 5 Stars! Sales personnel looked up my account, helped me buy what I needed, and did not try to sell me something I did not need.
I brought home one part, which I could self-install, and the new cover was delivered and installed when promised, and in perfect order.

- Geri Gardella - Sep 22, 2025

A great experience. We love our Hot Spring hot tub. Honest folks on all sides - sales, delivery and set-up, service & maintenance. Great company.

- Jeff Brown - Sep 21, 2025

- jake monnier - Sep 21, 2025

The staff at the San Diego Hot Spring Spa are exceptionally efficient and kind. They carry out whatever is necessary to keep our hot tub is excellent functionality

We would like to specially mention Michael who is our regular technician.

- Inder Anand - Sep 21, 2025

Great help in-store! Top quality saltwater spa, and products!

- Mary Barendse - Sep 21, 2025

If you're in the market for a spa I highly recommend San Diego Hot Springs Spa. Sam was happy to answer all our questions and help us pick the product we wanted and the rest of the staff, including delivery crew, Tutorial tech ( I might have made up that title but thats what Robert did) and everyone else in the office were friendly and knowledgeable. The HSS products are manufactured in Vista CA so you won't be having to order parts from some far flung destination. They were also very patient, we probably visited 6 times before finally pulling the trigger and never felt rushed or like we were putting them out. They carry a wide range of tubs and everything else you need (chemicals, umbrellas etc.) and are conveniently located.

- CharMac74 - Sep 20, 2025

Options offered. Explained well. Handled complicated delivery. Installation and explanation thorough.

- Robert Le Ribeus - Sep 20, 2025

Outstanding customer service & professional knowledge of products maintenance related issues!

- TOM WHITE - Sep 19, 2025

I purchased a Spa from San Diego Hot Spring years ago. It was the second one Ive owned. Not only has the unit exceeded my expectations, so has the customer service.

- Jessie Nettles - Sep 19, 2025

- John Stample - Sep 19, 2025

Great sales staff as well as after delivery support. Highly recommend them for your spa needs!!!

- Clarence Rasure - Aug 03, 2025

The purchase of a spa is not one to be taken lightly. The people at San Diego Hot Springs Spas know this and treat you like family. They answered all my questions, helped me with where to place the spa for best access, maintenance and power supply. Now that we have had the spa a few weeks, I can attest to it's health benefits and highly recommend San Diego Hot Spring Spas. Well worth the investment!

- Sean Wells - Jul 29, 2025

We're incredibly pleased with our San Diego Hot Springs experience. Their customer service is incredible. Our Sales Rep, Lance Thayer at the Escondido location, was friendly, professional, and knowledgeable, helping us navigate the various models and features. And the delivery team was punctual and efficient. I highly recommend this business.

- Ernest Bitto - Jul 28, 2025

- Patricia Del Rio - Jul 27, 2025

Very professional service.

- Charles Heinrichs - Jul 26, 2025

- Matt Smith - Jul 25, 2025

Great customer service. I love my salt water spa from San Diego Hot Springs Spas.

- Tamara Shirazi - Jul 23, 2025

- Vincent Duenas - Jul 23, 2025

The Technition, who came to the house was very knowledgeable, which was well appreciated as some troubleshooting was needed.

- Mark Hendrick - Jul 23, 2025

I contacted them to replace my jacuzzi cover. They took a deposit and installed it a few weeks later. Very professional staff that came to do the installation. I would definitely recommend them!

- Linda Kaufman - Jul 23, 2025

From Sam the salesman to installation to enjoying our new wellness center SD Hot Spring Spas really delivered l.

- Steven Diamond - Jul 08, 2025

Very helpful and friendly.

- Christopher Reutz - Jun 30, 2025

I recommend
I am an owner operator in the pool and Spa Industry and any time I have questions with any of my spas. Hot Springs is quick to assist me and walk me through. They’ve helped me many times troubleshoot as well as get parts that are not available to purchase through my wholesaler. Paul the head man in charge is awesome and the whole crew is hard-working. 10/10

- Saxon Morris - Jun 29, 2025

Great experience working with Doug in Escondido for the purchase of our spa and then Mike for the very informative water tutorial at our house. Mike and Doug were both awesome!!!

- Mara Sanders - Jun 28, 2025

Frequently Asked Questions

FAQ's from customer experiences

What kind of customer support does San Diego Hot Spring Spas provide after purchase?

San Diego Hot Spring Spas offers ongoing support including maintenance help, troubleshooting, and parts availability for both new and older spas.

Can I get help with spa installation and placement?

Yes, the staff assist with spa placement advice considering access, maintenance, and power supply, and provide professional delivery and installation services.

Are there resources to help me maintain my spa?

They offer water care classes and personalized tutorials to help customers understand spa maintenance, water treatment, and equipment operation.

San Diego Hot Spring Spas | 8252 Clairemont Mesa Boulevard, Suite C, San Diego CA , United States