U.S. Water Heating Solutions in Arlington Heights is a trusted provider of top-notch water heater services. Praised for their prompt and professional approach, their technicians, like the esteemed Kevin, are celebrated for their expertise and courteous demeanor. They consistently deliver thorough inspections and repairs, ensuring customer safety and satisfaction. Whether it's a routine service call or a complex warranty exchange, clients appreciate the smooth, informative, and friendly experience. With a team that goes the extra mile to educate and resolve issues, U.S. Water Heating Solutions stands out for its exceptional service and dedication to keeping homes comfortably supplied with hot water.
Tech was very polite and knowledgeable.
- Osias Fernandez - Nov 18, 2024
Gentleman was friendly and insightful. He got the job done in a timely manner
- Todd Richards - Nov 13, 2024
- Mary West - Nov 11, 2024
Very well mannered knew what he was doing didn't try to scam me I'd use them again
- Gary Naegele - Nov 10, 2024
I had a repair able water heater problem. Quick professional courteous skilled. Parts were on the truck. Tech made sure I got warranty coverage.
- Tom Rule - Oct 27, 2024
The service you guys did for my waterheater was very good. Communication part was great and friendly.
- Yang Vue - Oct 02, 2024
Very fast and fixed the problem
- Wayne Whitt - Oct 02, 2024
- Trudy Mcknight - Oct 01, 2024
It was good. Fixed the problem and had my Hot water heater going in no time.
- Mike Wilson - Sep 29, 2024
Great service, friendly and knowledgeable staff. I highly recommend US Water Heating Solutions!
- Scott Keith - Sep 25, 2024
The tech was fast and professional. Thank you for fixing on the schedule promised.
- Clint ZumBrunnen - Sep 24, 2024
- Alonzo Robinson - Sep 24, 2024
Great Service + Flexibility. Fast Service In + Out -- Great Job !!
- Angelo Vasos - Sep 24, 2024
Excellent service and above knowledge on identifying and solving the problem. Very much appreciated after waiting four days for a part, for a brand new water heater. The part received was not even the part needed. The part needed was on the servicemen truck and could have solved my problems 4 days earlier. Please review your service policy.
- Theresa Gougis - Sep 23, 2024
They did a great job. Was on time and very efficient getting the job done.
- Ken Pollex - Sep 22, 2024
US Water Solutions made it so easy to work with them when I couldn't find anyone else to come out and service our Rheem water heater! Communication from start to finish was top notch! They had me all fixed up and running with in a couple of hours! Thank you!
- Therese Lee - Sep 20, 2024
- Freakn A - Sep 18, 2024
Timing from first step to finished job was quite impressive.Thanks to all that helped.
- Rick Chastain - Sep 09, 2024
Absolutely fantastic experience having Kevin assess my water heater issue. He went above and beyond to diagnose the issue. I would definitely request his services again. Full of knowledge and energy!
- Scott Dickson - Sep 09, 2024
Very timely and professional. They fixed the problem with our hot water heater and everything was covered under warranty.
- Kevin Couch - Sep 03, 2024
Very knowledgeable and helpful, quickly resolved our issue, provided useful preventative suggestions, and navigated the warranty process.
- Josie Lynne - Aug 28, 2024
- Marsha Messer - Aug 26, 2024
The technician couldn’t have been more polite and helpful. He explained everything he was doing and why. Will definitely use them in the future.
- Lisa Kaye - Aug 21, 2024
I had such an excellent experience, my tech was Seil and he was so helpful. I actually had to reach out to peoples gas and he was so thorough when explaining everything I needed to say and what needed to be done. Everything he said did ring true, Seil really went above and beyond.
- mildredvway - Aug 21, 2024
Customer service representative was very professional and very courteous. He diagnosed the problem and quickly took steps to replace the necessary parts and get us back up and running with hot water. He was finished before I knew it. I would recommend this service to anybody who needs a professional to address an immediate need.
- Sandra Curry - Aug 21, 2024
They were amazing they are more helpful than rheem they have no concern and my water heater was leaking gas and I had just had it replaced but this company came and took care of my problem thank you
- Filiberto Delgado - Aug 21, 2024
The service Technician Ryan was completely professional. He kept his word at all phases of the warranty replacement. Showed up on the day and time expected. I was informed of the status as the project progressed. Ryan had me back in action quickly and have no more issues. He cleaned up the site better than he found it. He even assisted with getting me back connected to the water heater on my phone.
- Don Wittkamp - Jul 17, 2024
Great job I'd recommend the service anytime
- llewellyn mcgary - Jun 11, 2024
Great service quick response highly trained technicians. I would recommend them to anyone who wants the job done the first time and the right time I give them five stars all the way, . The tech was very informed his name was Jason. I wouldn’t recommend him to anyone. Thank you.
- mo tech - Jun 10, 2024
The service Tech was knowledgeable, fast and efficient. He clean up the area that he worked in. I highly recommended this company.
- Eric Lewis - Jun 10, 2024
My water finally died. I purchased a Rehm 50 gallon replacement from Home Depot in Ft. Smith, Arkansas.
Within two days of the installation it started to leak. Following Rehms instructions, I ordered what was thought to be a fix, the heating element itself. After the part arrived, I contacted Rehm to schedule the warranty service. It was at this point that U.S. Water Heating Solutions came into the picture. The appointment was set. Scottie showed up and pointed out a weld issue that turned out to be the problem. We ended up taking the leaking tank back to Home Depot for exc exchange.
I can't thank Scottie and U.S. Water Heating Solutions enough for their prompt expert service. I will both use and recommend their service in the future.
- William Morris - Jun 06, 2024
- Candace Baier - Jun 05, 2024
- Vicky Sczurek - Jun 03, 2024
They came and replaced 2 thermostats on a brand new hot water heater
- Rhonda Fritts - Jun 02, 2024
- Janice Corbin - Jun 02, 2024
We had the privilege of working with Jerrie Bay during a recent problem with our water heater. In addition to being very knowledgeable, Jerrie was extremely personable and passionate about his craft. While Jerrie was repairing our water heater he gave us some great advice / tips on how to improve other parts of the plumbing system in our home. Jerrie is an invaluable member of the US Water Heating Solutions team in the greater Cincinnati area! I highly recommend US Water Heating Solutions!
- Kevin Marietta - Apr 01, 2024
My son’s hot water heater is 2 1/2 months old and went out. I contacted Rheems about the warranty and they said it was covered and they scheduled U.S. Water Heating Solutions to make repairs as necessary. The company contacted us promptly and scheduled an appointment. The service man (Lucas) showed up in the time frame that was set up even after all the highways and roads were in horrible shape with lots of accidents from snow from the previous evening. He was very courteous and knowledgeable. He was in and out within an hour (replaced thermostats). He was very professional and explained what the issue was. I would highly recommend Lucas and this company!!!
- Mike Smith - Jan 17, 2024
Service was good
- abraham george - Jan 03, 2024
The serviceman was very personable and polite. He did a very professional job.
- Eric Renstrom - Jan 03, 2024
Plummer named Kirk was, on time, efficient, timely, and did a great job. Nice guy too.
- PMAeRT - Oct 23, 2023
Fantastic to work with
- Keith K - Oct 23, 2023
Technician was prompt,friendly and very informative about what needed to be done. He even regonized that something else was the problem and fixed the issue (no extra charge). Absolutely awesome experience all around, highly recomend them.
- David Copeland - Oct 07, 2023
- Pamela Ellis - Oct 07, 2023
Quick response, showed up
Quickly and professional , and did a great job getting us back working. Would use them again.
- Jason Croutch - Oct 07, 2023
Hot water heater was bad, warranty work was performed, excellent service
- Samuel Davis - Sep 23, 2023
What a great experience with this company, came out and was so professional and friendly. Fixed the problem and gave me a full detail on what the problem was with our Hot Water Heater. A company is only as good as the employees and this company has a great team!!
- Todd Fredrick - Sep 04, 2023
The two technicians that came out were amazing. Very competent, friendly, and thorough. I believe they were Jason and Sal(?).
Even they people I talked to on the phone were helpful, polite, and kind.
If I ever have water heater issues again I won’t hesitate to call.
Four stars!
- Jack Sterritt - Sep 03, 2023
called me within reasonable time,and had it fixed asap!!! very friendly technicians
- Linda Vinger - Aug 02, 2023
Pleasant, experienced technician.
Followed through on everything and made sure I had hot water before leaving.
- Judith Pearson - Jul 28, 2023
- Vino Dollar - Jul 26, 2023
Honest and professional. They took time to explain the problem and cleaned up afterwards.
- Bob W. - Jul 26, 2023
The company called me, set up the appointment quickly after I report to the manufacturer it was leaking, The technician was great, he was professional, timely and knew exactly what the process was and what to do to exchange my water heater at the place of purchase, through manufacturer warranty request to replace it. The process was a lot smoother than I anticipated and it was a good experience .
- Erica Hill - Jul 25, 2023
Excellent service, punctual on time, organized in their work and experienced.
- Andres Carrasquero - Jul 25, 2023
- Michael Bunce - Jul 24, 2023
- Yasmin Williams - Jul 20, 2023
Great service all around. Prompt and professional.
- Katey Thompson - Jul 18, 2023
Kevin from U.S. Water Heating Solutions is the prime example of Knowledgeable, Professional, Courteous, Safety First Tradesmen. He explained everything step by step allowing me ask questions until I was comfortable. Per his company's procedures he was able to find and rectify the problem. I could have had a very dangerous situation had he not been thorough and look for a quick fix. This will be my ONLY Contractor when it comes to my Hot Water Heater!!
- David Wolfe - Jul 13, 2023
U.S. Water Heating Solutions | 810 S. Arthur Ave., Arlington Heights IL , United States